Manager - Value Realization & Service Management
2 months ago
**Job Summary**:
The Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the function vision, growth strategy and innovation agenda across all markets, BU/Business Segments and services within GBS. The Value Realization & Service Management Lead coordinates all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.
**Roles & Responsibilities**:
As overall leader for Transformation Program for the GBS, key accountabilities include:
- Help the GBS Director to craft and execute against the overall vision & strategy for the GBS functions and form the internal and external-facing value narrator of GBS
- Leverage and make available all best in class offerings and credentials working with GPO, GBS Director, and Outsourcing Service provider.
- Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS
- Partner / collaborate with the various corporate functions that support the entity to provide
- consistent support across all the required dimensions
- Assist in the relationship management and teaming with key ecosystem partners that are
- critical for GBS growth
- Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)
**KPIs**:
- Strong Domain Skills with experience in delivering Service Management
- Hands-on knowledge of Reporting tools and solutions
- Financials & Commercial constructs
**Work experience requirement**:
- Minimum of 5-8 years of applicable experience in service management in a global professional services organization, preferably a GBS or BPO/ITO organization.
- Experience working successfully within a complex matrix structured organization is essential.
**Qualification**:
- Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution.
**Competencies**:
- Consumer Focus
Entrepreneur
Excellence
Integrity
People
- Business Unit: Global Business Services (7729)- Business Group: Global Business Services (7728)
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