Customer Success Manager
2 months ago
**About Puulse**:
At Puulse, we help great companies connect with great customers. We introduce businesses to the tools and services they need to increase their profits and improve their teams’ quality of life. With our vision of becoming the world’s best growth partner for businesses, we are driven by our mission to empower companies to explode in growth.
**The Role**:
This is an entry-level role, perfect for individuals with a passion for creating exceptional experiences for people and helping small businesses to succeed in an incredibly competitive business world.
As part of our mission to drive growth, you will be helping UK-based businesses set up and activate our payment card terminals and business growth tools.
The primary focus will be on ensuring that clients are successfully onboarded and activated, working closely with the sales team to meet goals and KPIs.
You’ll be responsible for guiding clients through the process, from paperwork (KYC and merchant verification) to software setup and terminal activation.
**Key Responsibilities**:
- Manage the client onboarding process, ensuring all paperwork is completed and verified.
- Conduct activation calls to help clients set up their software suite and payment terminals.
- Provide minor technical support, with a dedicated tech team available for complex issues.
- Track client progress and ensure they reach key milestones, such as transacting within 90 days.
- Collaborate with the sales team to drive activations and ensure client satisfaction.
**Key Metrics**:
- Activation Rate: Percentage of clients who complete the onboarding and start using the terminals.
- Retention Rate: Ensuring clients stay engaged and active beyond the first 90 days.
- Customer Satisfaction: Maintaining a high level of client satisfaction throughout the onboarding process.
**Preference given to people with following Qualifications**:
- Strong proficiency in British English.
- Experience in sales or customer service, ideally within the UK market.
- Base-level technical skills and comfort with software and hardware setups.
**Why Join Us**:
- Base Salary of 6,000 - 10,000 depending on qualifications and language proficiency
- OTE of 12,000 - 20,000 AED per month.
- Health insurance and flight tickets included.
- Re-location benefits as per company internal policies
- Opportunity for long-term growth, with a potential pathway to a Customer Success Team Lead role.
- Be part of a fast-growing company with a mission to help businesses succeed.
**Office Location**:
Unit 212, Building A4, IFZA Business Park, Dubai Silicon Oasis, Dubai, UAE
**What’s Next**:
If this sounds like the perfect opportunity for you, send in your resume and cover letter explaining why you would be a great fit for this role. We look forward to hearing from you
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
4 months ago
Dubai, United Arab Emirates Polaris Technology Full time**About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates GlobalData PLC Full time**Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Aulysius Full timeAbout The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...
-
Customer Success Manager
5 days ago
Dubai, United Arab Emirates Aulysius Full time**About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...
-
Customer Success Manager
1 week ago
Dubai, United Arab Emirates MongoDB Full time**The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates NetApp Full time**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Forescout Technologies Inc. Full time**What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...
-
Customer Success Manager
4 months ago
Dubai, United Arab Emirates Global Payments, Inc. Full timeCustomer Success Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates WEETAZ Full timeBuild and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates HRsimpli Full timeJob description **Role overview: Customer Success Manager** **Make your mark, join the team?** Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Fliki.ai Full timeAt **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates London Stock Exchange Full timeCustomer Success Manager As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you'll visit customers and establish links with key collaborators and user community to ensure we are...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates Seclore Full time**Job Information**: Date Opened - 11/14/2024Job Type - Full timeIndustry - IT Product SoftwareCity - DubaiState/Province - DubaiCountry - United Arab EmiratesZip/Postal Code - 337-1500**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates BeforeHello Full time**What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Alaan Full time**About** **Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined...