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Home Finance Sales/service Advisor

4 weeks ago

Dubai, United Arab Emirates L.E.S Full time

**Home Finance Sales/Service Advisor**

Role Purpose:
Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards.
- To ensure that individual targets are met month on month
- To identify business development opportunities to increase sales
- Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
- To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
- Responsible to close customer complaints and ensure the customer is satisfied with the service provided
- Ensure TAT is adhered to where possible exceed customer expectations
- To ensure the daily submissions are complete in both documentation and credit requirements
- Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
- To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
- To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

**Results required are**:

- To ensure monthly disbursement targets are met.
- To ensure complete and correct applicants are submitted for a smooth and successful process.
- To ensure new avenues are opened such as to source new business and meet monthly targets
- Ensure Customer queries are resolved within agreed TAT
- Positive Customer feedback

**Specialist Skills / Technical Knowledge Required for this role**:
Sales & Customer Service Experience

Real Estate Market Knowledge and working experience

Home Finance Banking experience preferred

Good Problem-solving skills

Excellent Communication skills

**Previous experience required **(if any)

Sales & Customer Service Experience of 2 years or more

Preferred Home Finance experience

Arabic speaking

Understanding of Assets Product

Knowledge of regulated financial services and banking industries

Application Question(s):

- How many years of experience in baking Sales & Customer Service do you have ?

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