Home Finance Sales and Service Advisor

2 weeks ago


Dubai, Dubai, United Arab Emirates L.E.S Full time

Key Accountabilities of the role:

  • To ensure that individual targets are met month on month
  • To identify business development opportunities to increase sales
  • Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
  • To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
  • Responsible to close customer complaints and ensure the customer is satisfied with the service provided
  • Ensure TAT is adhered to where possible exceed customer expectations
  • To ensure the daily submissions are complete in both documentation and credit requirements
  • Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
  • To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
  • To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of missell, or incorrect information given to clients.

Specialist Skills / Technical Knowledge Required for this role:

  • Sales & Customer Service Experience
*Real Estate Market Knowledge and working experience Home Finance Banking experience preferred

  • Good Problemsolving skills Excellent Communication skills
  • Previous experience required (if any) Sales & Customer Service Experience of 2 years or more
*Preferred Home Finance experience Arabic speaking Understanding of Assets Product Knowledge of regulated financial services and banking industries.

Application Question(s):

  • Do you have Banking Sales & Customer Service Experience of minimum 2 years and
Home Finance experience?

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