Home Finance Sales and Service Advisor

3 weeks ago


Dubai, United Arab Emirates L.E.S Full time

Key Accountabilities of the role:

- To ensure that individual targets are met month on month
- To identify business development opportunities to increase sales - Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
- To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
- Responsible to close customer complaints and ensure the customer is satisfied with the service provided
- Ensure TAT is adhered to where possible exceed customer expectations - To ensure the daily submissions are complete in both documentation and credit requirements - Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
- To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
- To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

**Specialist Skills / Technical Knowledge Required for this role**:

- Sales & Customer Service Experience

*Real Estate Market Knowledge and working experience Home Finance Banking experience preferred
- Good Problem-solving skills Excellent Communication skills
- Previous experience required (if any) Sales & Customer Service Experience of 2 years or more

*Preferred Home Finance experience Arabic speaking Understanding of Assets Product Knowledge of regulated financial services and banking industries.

Application Question(s):

- Do you have Banking Sales & Customer Service Experience of minimum 2 years and

Home Finance experience?



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