Customer Care Executive
1 week ago
At Zapegg Tax Consultant, we pride ourselves on delivering exceptional tax and financial consulting services tailored to our clients’ unique needs. We are looking for a skilled and enthusiastic **Customer Care Executive** to join our team in Dubai. If you have a passion for customer satisfaction and excellent communication skills, this role is for you
**Key Responsibilities**:
- **Issue Resolution**: Address client concerns promptly, ensuring their satisfaction and building trust.
- **Follow-ups**: Conduct follow-ups with clients regarding ongoing queries or services.
- **Client Relationships**: Build and maintain strong relationships with customers by providing professional and courteous service.
- **Records Management**: Maintain detailed and accurate records of client interactions in the company’s CRM system.
- **Service Promotion**: Educate clients about the company’s services and identify opportunities to offer additional solutions based on their needs.
- **Feedback Collection**: Gather customer feedback to help improve the quality of services offered.
- **Team Collaboration**: Work closely with other departments to ensure seamless customer support and satisfaction.
**Qualifications**:
- **Education**: A high school diploma or equivalent; a degree in business administration, communications, or a related field is preferred.
- **Experience**:
- Minimum of 1-2 years in customer service or client relations, preferably in the finance or consulting industry.
- **Skills**:
- Excellent verbal and written communication skills in English (knowledge of Arabic is a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in MS Office Suite and customer relationship management (CRM) tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- **Personality Traits**: Friendly, professional, and patient demeanor.
**What We Offer**:
- Competitive salary and performance-based incentives.
- A collaborative work culture with opportunities for professional growth.
- Comprehensive training to enhance your skills and knowledge.
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