Front Desk Agent
6 months ago
**Job Information**:
Industry
- Hotels and LodgingCity
- DubaiState/Province
- Dubayy (Dubai)Country
- United Arab EmiratesZip/Postal Code
- 337-1500**TASKS, DUTIES AND RESPONSIBILITIES**
**PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS**
- Receives guests in a friendly and efficient manner. Up sells rooms to optimise revenue and achieve a high average room rate.
- Checks the daily arrival list / Departure list.
- Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment.
- Allocates rooms and issues appropriate keys.
- Welcomes customers to the hotel.
- Meets and responds to customer requests for information about the hotel and its surroundings.
- Arranges for special services requested by the customer.
- Stays current with developments in the hotel by reviewing the communication logbook each shift, updates logbook for next shift.
- Arranges fulfilment of customer services by working with Operators, Bell Staff, Maintenance, Housekeeping, Reservations.
- Follow up and ensure backups for complimentary & upgrade rooms are in place.
- Handles incoming guest room reservations after office hours.
- The Front Office agent is aware, always, of current room status and room availability.
- The Front Office agent is fully aware of Jood Hotel Apartments service concepts.
- The Front Office agent is fully aware of, and knows how to handle, all current and future hotel promotions.
- Utilises yield management to maximise room revenue.
- Minimises loss of revenue by adhering to all established credit procedures.
- Ensures all guests establish credit upon check-in.
- Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for credit card paying customers.
- Identifies and records special billing instructions and notifies accounting and Front Office Manager.
- Communicates effectively with guests, colleagues, and supervisors.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Handles difficult situations in a professional manner.
- Keeps effective guest key control.
- Ensures that guest mail and messages are delivered promptly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
- Issues safety deposit boxes to guests upon request and controls the same.
- Uses the ABC antecedent (A), behaviour (B) and consequence (C) approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up.
- Adheres to walk-in minimum deposit procedures as per mandatory accounting policies.
- Records wake-up calls given at the counter and endorses them to the Telephone Operators and verifies wake-up call sheet before shift end.
- Communicates to the Manager on shift immediately on Sleep-out no luggage.
- Always comply with CID Procedure.
**KNOWLEDGE OF FRONT OFFICE TECHNOLOGY**
- To have fully conversant with the hotel Opera system and reservation procedure.
- The Front Office is able to operate switchboard, photocopy machine, room keys equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
**SECURITY, HEALTH, AND SAFETY**
- Ensures that own cash is always secure.
- Ensures all discrepancies in own cash are declared to the Front Office Manager and Financial Controller.
- Ensures that guest details and room numbers are not disclosed.
- Maintains high confidentiality regarding guest privacy.
- Reports any suspicious behaviour of guests and staff to the Front Office Manager and Security.
- Notifies Front Office Manager and Housekeeping Manager regarding lost and found objects.
- Anticipates possible and probable hazards and conditions and notifies the Service Manager.
- Fully understands the hotel’s fire, emergency, and bomb procedures.
- Follows emergency procedures to provide for the security and safety of guests and employees.
- Works in a safe manner that does not harm or injure self or others.
- Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.
- Adheres to paid-out limitations and consults the Manager on shift for any amounts over limit.
**MISCELLANEOUS**
- Always displays a positive attitude.
- Setting up Reception Counter with Reg. Cards, keys, Folios, credit card slips and envelopes prior to commencing work.
- Handles foreign currencies, checks signature on Traveller’s cheques along with passport copy.
- Attach alerts on system or communication to registration card for any flaws, to rectify error before guest departure.
- Messages for parcels and mail should be recorded correctly in the “Items left by guest for collection” book.
- Printed mater
-
Front Desk Agent
3 months ago
Dubai, United Arab Emirates Gevora Hotel Full timeA Hotel Front Desk Agent is a professional who is responsible for greeting guests efficiently and courteously. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions, and processes payments for hotel services. Pay: AED2,000.00 per month Application Deadline:...
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates Hotel Dubai Full timeLooking for a Front Desk Agent, who are available to join immediately. Minimum 2 years of experience required in Front Office , **Salary**: AED1,000.00 - AED1,400.00 per month
-
Front Desk Agent
2 months ago
Dubai, United Arab Emirates Hotel Dubai Full timeLooking for a Front Desk Agent, who are available to join immediately. Minimum 2 years of experience required in Front Office , Pay: AED1,000.00 - AED1,400.00 per month
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time**JOB SUMMARY** **& DESCRIPTION** Front Desk agent is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. Front Desk Agent is required to be always attentive to all...
-
Front Desk Agent
3 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Desk Agent
8 months ago
Dubai, United Arab Emirates The Biltmore Villas Full timeAs a Front Desk Agent at The Biltmore Hotel Villas, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain...
-
Front Desk Agent
8 months ago
Dubai, United Arab Emirates Millennium Al Barsha, Atria Business Bay & Mont Rose Full timeAs a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle...
-
Front Desk Agent
5 days ago
Dubai, United Arab Emirates Copthorne Hotel Dubai Full timeAs a Front Desk Agent at Copthorne Hotel Dubai, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate...
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full timeAs a Front Desk Agent in a 4-star hotel located in the vibrant city of Dubai, you will play a pivotal role in providing exceptional guest service and ensuring smooth operations at the front desk. We are seeking an enthusiastic and customer-focused individual with excellent communication skills and a passion for hospitality. Key Responsibilities: - Greet...
-
Front Desk Agent
1 day ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates Millennium Plaza Downtown Dubai Full timeAs a Front Desk Agent at Millennium Plaza Downtown Dubai, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain...
-
Front Desk Agent
7 months ago
Dubai, United Arab Emirates Millennium & Copthorne Airport Dubai Full timeAs a Front Desk Agent at Millennium Airport Hotel Dubai, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain...
-
Front Desk Agent
7 months ago
Dubai, United Arab Emirates Millennium Place Mirdif Hotel Full timeAs a Front Desk Agent at Millennium Place Mirdif Hotel, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain...
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates AccorHotel Full timeCompany Description The iconic **Queen Elizabeth II (QE2)** is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's...
-
Front Desk Supervisor
6 days ago
Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time**Job Summary**: The Front Desk Supervisor is responsible for managing the day-to-day operations of the front desk, ensuring guests receive exceptional service, and overseeing a team of front desk agents. The supervisor must handle guest inquiries, resolve issues, ensure smooth check-ins/outs, and maintain accurate records. This position requires strong...
-
Female Front Desk Agent
6 months ago
Dubai, United Arab Emirates Millennium Hotels & Resorts Full timeWe are looking for the below position. - Female Front Desk Agent **Requirements**: - Broad knowledge of the hotel industry - Wishnet Software Knowledge - Ready Join immediately Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Experience**: - Hotel: 2 years (required)
-
Front Desk Receptionist
6 months ago
Dubai, United Arab Emirates MIE HOLIDAY HOMES RENTAL Full timeJob brief We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...
-
Front Desk Agent
2 months ago
Dubai, United Arab Emirates Hilton Full timeFront Desk Agent (German Speaker) | Waldorf Astoria Dubai Palm Jumeirah A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will it be like to work for this Hilton Worldwide Brand?** In...
-
Front Desk Agent
6 months ago
Dubai, United Arab Emirates PULLMAN Full timeCompany Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Desk Receptionist
6 months ago
Dubai, United Arab Emirates IMTIAZ REAL ESTATE INVESTMENT & DEVELOPMENT L.L.C Full timeWe are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...