Front Desk Agent
6 months ago
Company Description
**"Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**Your team and working environment**:
Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description**:
Passionate about Guest relations? As a Front Desk Agent, you will work with your team to create unforgettable experiences for our guests.
**What is in it for you**:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
**What you will be doing**:
- Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
- Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
- Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.
**Qualifications**:
**Your experience and skills include**:
- Previous experience in a similar role is an asset in a 5 star hotel setting
- Strong interpersonal and communication skills with a passion for service
- Service focused personality is essential; experience is an asset
- Prior Front Desk or related Hotel Experience
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Additional Information
**Our commitment to Diversity & Inclusion**:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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