Arabic Customer Support Executive

5 months ago


Dubai, United Arab Emirates Sports Genius Trading LLC Full time

**Company Description**:
Sports Genius is a multichannel retailer of sporting goods headquartered in Dubai. Our vision is to be a leading e-commerce retailer in the GCC market. We strive to provide a range of high-quality sporting products and services to our customers, promoting a healthy lifestyle and improving their quality of life. Our values are team spirit, proactivity, innovation, and result-oriented.

**Requirements**:

- Arabic (Speaking & Writing)
- Experience as a Customer Support Specialist or similar CS role (Fresher is also welcome)
- Familiarity with ecommerce industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams

Pay: Up to AED5,000.00 per month

Application Deadline: 27/08/2024



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