Customer Relation Executive
4 weeks ago
UAE National only
The Customer Relation Excutive will be responsible for overseeing and manages customer
complaints, provide appropriate solutions and alternatives within the time limits; follow up
to ensure resolution. Keep records of customer interactions, process customer accounts
and file documents. Follow communication procedures, guidelines and policies. Take the
extra mile to engage customers.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Follow any additional instructions from management / superior when needed.
Qualification
*Must be UAE national
*Proven customer support experience or experience as a Client Service Agent.
*Strong phone contact handling skills and active listening.
*Customer orientation and ability to adapt/respond to different types of characters.
*Excellent communication and presentation skills.
*Ability to multi-task, prioritize, and manage time effectively.
*Fluent in English
Application Question(s):
- Are you UAE national?
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