Implementation Manager

6 months ago

Dubai, United Arab Emirates Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As an Implementation Manager, you will lead and oversee technical solution implementations for our clients. You and your team will work with our key issuing partner’s environment helping them to deliver digital capabilities which enable best in class customer experiences for their end users. You will operate in a consulting environment focused on large programs, project management and implementations delivered through a consulting skillset.

You will:

- Lead and participate in end-to-end Client engagements
- Build strong relationships with clients to deeply understand their business and challenges
- Identify and solve both client and internal challenges to help us execute efficiently and effectively
- Build strong relationships with internal stakeholders and liaise with cross functional teams to identify delivery support required and create recommendations on resource model to achieve desired outcomes
- Manage stakeholders in complex environments and at senior levels - across the client and Visa
- Playback results and successes of the program to clients, leading to renewed contracts and program extensions
- Document processes, key learnings and best practices in artifacts that can be reused across the team

**Key Competencies**:
**Active Contributor to Team Success** - Actively participating as a member of the Technology Team. Make suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals.

**Decision Making** - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences.

**High-Impact Communication** - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions.

**Tenacity**:

- Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate.

**Building Strategic Work Relationships** - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

**Driving Execution** - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant.
**Qualifications**
**Valuable experience**:

- 4 to 8 years experience leading and or overseeing implementation project deliveries
- At least 3 years experience in management consulting firms, ideally with focus on large scale implementations, change management, processes optimization
- Deep understanding and empathy of customer needs and commercial drivers
- Technical competence to be able to communicate with a wide range of stakeholders, architects, UX practitioners and the development team essential
- Working in Agile environments is valuable, specifically the Scrum framework
- Able to keep pace with emerging technologies and genuine desire to be across new product designs and user experience trends
- Experience of presenting in person and remotely to a range of stakeholders at all levels of an organization is desirable
- Consumer banking, finance and or payments experience desirable
- Experience with Financial and Banking institutions in digital product development

**What you will need to be successful**:

- Motivated by delivery and with a high attention to details
- Technically minded people leader with experience leading technology delivery teams with diverse resources and skill sets
- A proven track record of delivering implementation projects to time, within costs and to the highest quality
- Deep experience in managing complex projects
- Superior analytical and problem-solving skills, with demonstrated intellectual and

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