Call Center Customer Service Representative
5 months ago
_**Main Responsibilities**:_
- Answer inbound calls in a timely and friendly manner.
- Evaluate the problems and complaints of the callers and provide proper solutions to them.
- Respond to the needs of customers and provide personalized service.
- Provide information on the company’s products or services and generate interest in the offer.
- Upsell services to customers where applicable.
- Provide live chat service on the company's website, assisting customers with inquiries and issues.
- Research needed information using available resources.
- Route calls to other team members whenever needed.
- Make relevant notes from customer interactions to maintain comprehensive records.
- Identify any recurring issues or challenges that customers might be struggling with and escalate them as needed.
- Report on customer feedback.
- Complete call logs and reports.
- Manage & update customer databases.
- Follow-up on customer calls.
- Boost customer loyalty by offering a proper experience over the phone.
- **Required Experience & Skills**:_
- **ONLY FEMALE CANDIDATE WILL BE CONSIDERED FOR THE POSITION.**_
1. Excellent level of English proficiency, both written and verbal
2. 2-4 years of relevant experience in customer service.
4. Must be available in the UAE.
5. Strong communication skills, both written and verbal
6. Great active listening skills
7. Exceptional interpersonal and rapport-building skills
8. A patient and empathetic attitude
**Experience**:
- Customer Service Call Center: 2 years (required)
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