Call Center Agent

7 months ago


Dubai, United Arab Emirates Katrina Sweet Confectionary LLC Full time

We are looking for a Call Center Agent to help and manage the call center and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your contribution will impact our customer service and satisfaction.

Job Responsibilities:

- Providing accurate and helpful information to address customer needs and concerns.
- Identifying and understanding customer issues, problems, and finding effective solutions.
- Resolving conflicts or complaints to ensure customer satisfaction and retention.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Initiating replacements or refunds.
- Taking on other tasks or projects to support employees, managers, and call center operations.

**Requirements**:

- Minimum of 2 years of similar experience
- College degree preferred
- Experience in shared and dedicated environment
- Proficient in MS Office
- Customer centric behavior
- Strong people management and development skills
- Ability to mentor, coach and motivate others
- Strong communications and presentation skills

**Salary**: AED2,500.00 - AED3,000.00 per month

**Experience**:

- Retail: 3 years (required)
- Call Center: 3 years (required)
- Customer Service: 3 years (required)

Ability to Commute:

- Dubai (required)


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