Call Center Representative

2 months ago


Dubai, United Arab Emirates ERKIDA Full time

Answer inbound calls from customers and provide assistance with inquiries, issues, or requests - Maintain a high level of customer satisfaction by resolving complaints and providing solutions promptly - Follow scripts and guidelines to ensure consistent and accurate information delivery - Document customer interactions and update records in the database as necessary - Collaborate with team members and supervisors to improve service quality and efficiency - Stay informed about company products, services, and promotions to effectively assist customers - Participate in training sessions and team meetings to enhance skills and knowledge - Handle outbound calls as needed to follow up with customers or conduct surveys
**Job Requirements**: - High school diploma or equivalent; additional education in customer service or communications is a plus - Proven experience as a call center representative or in a similar customer service role - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think on your feet - Proficient in using computer systems and call center software - Ability to multitask and manage time effectively in a fast-paced environment - Strong interpersonal skills with a friendly and professional demeanor

**Job Category**:Operations**Job Type**:Full Time**Job Location**:Dubai



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