Vie - CRM Coordinator (Dubai)

5 months ago

Dubai, United Arab Emirates Parfums Christian Dior Full time

**Position**:
**The house of PARFUMS CHRISTIAN DIOR**

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, they are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Today, Parfums Christian Dior invites you to join this hive of creativity.

**TEAM AND SCOPE**

The **Digital Marketing, CRM and e-Business** **team is part of Parfums Christian Dior Orient, based in Dubai, and oversees the Digital Media, CRM, e-Retail and e-Commerce strategy at a regional level for 31 countries.

Reporting into the CRM Manager, the **CRM Coordinator** **role requires efficient project co-ordination across both the Headquarters teams based in Paris and the regional Middle-Eastern markets (being subsidiaries or agents) to align on implementation of CRM projects & campaigns that reinforce the desirability of Dior and drive customer Loyalty.

**REPONSABILITIES**

As **CRM Coordinator**, your main mission will be to co-ordinate Local CRM projects to enhance Dior’s customer loyalty and develop strong CRM activations, particularly within the GCC market.

Your main responsibilities will be focused on:

- Co-ordinate and deploy CRM & Clientelling communications with the help of the CRM Manager, using tools such as: Google Cloud, Adobe Campaign and Power Bi. Work on content creation, campaigns and data flow targeting setup.
- With the CRM Manager, report on yearly/monthly CRM KPIs and action plans per Market / Boutique.
- Build monthly KPI dashboards per market and specific post-campaign reports (sales analysis, reporting and competition review).
- Present insights to each market and develop immediate action plans and campaign activations to help boost footfall and repeat customer purchases.
- Extract data when required to identify customer segments and communicate these to Boutiques with relevant action plan.
- Forecast and co-ordinate the ordering of the CRM gifts and GWPs based on communication plan and monitor their usage across the region. Set targets pre-gifting and report back on the impact of these initiatives. Identify opportunities for improvement.
- Work closely with CRM Manager on coordinating and deploying core CRM projects such as the Loyalty Program, in-boutique customer relationship tools (Dior Connect), Data integration projects, Data use-cases projects and more.

**Throughout this mission, you will have the opportunity to develop the following competencies**:

- CRM project management in several multi-faceted regions from Middle-East to Africa and Turkey.
- Develop an understanding of V-VIC customer behaviours in one of the most affluent regions, with some of the highest spending clients in the world.
- Enhance reporting and communication skills, learning to deal with multiple stakeholders in both HQ and locally.
- Work across multiple CRM tools and have the freedom to test and learn from campaign activations and predictive segmentation trials.

**Profile**:
**PROFILE**
- Business School graduate
- Min. 1 year of professional experience in CRM
- Strong knowledge of CRM principles
- Strong analytical skills, including high proficiency in Excel (advanced pivot, match, vlookup etc)
- Strong project management & organizational skills
- Strong communication skills to work with multiple stakeholders
- English mandatory, Arabic or French is a plus

**DETAILS OF THE VIE**:
**Contract**:International Volunteer Program

**Start date**:_01/01/23_

**Location**:_Dubai, United Arab Emiratres_

**Length of the assignment**:_24 months_

**Recruitment steps**:
**RECRUITMENT PROCESS**:

- _If you are successful during the first round, you will then be interviewed by the manager(s) in charge of the position._

  • Vie Dubai

    2 months ago

    Dubai, United Arab Emirates Airbus Africa and Middle East FZE Full time

    “VIE - External Communications Professional h/f” Description du poste: Le Volontariat International en Entreprise est un programme unique au monde sponsorisé par le Ministère français de l'Économie, des Finances et du Travail et qui permet à Airbus d'offrir à de jeunes professionnels la possibilité d'acquérir une expérience rémunérée et...

  • Vie Dubaï

    3 months ago

    Dubai, United Arab Emirates Airbus Africa and Middle East FZE Full time

    The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministry of Economy, Finance and Employment, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function. The VIE is a specific contract, under Business France’s...

  • CRM Coordinator

    3 months ago

    Dubai, United Arab Emirates NAFFCO Full time

    Experience:_ 2 - 5 yrs. | Opening: 1 - Education:_Any Graduation - Nationality:_ Any Nationality - Industry Type:_Industrial Products / Heavy Machinery - Salary:_ AED 2,500 - 3,500 ($676 - $946) - Other Benefits:_Medical Insurance, Paid Leaves, Visa - Functional Area:_Sales / Business Development Jul 4,2024 - Coordinate and manage the implementation of CRM...

  • Vie Dubai

    5 months ago

    Dubai, United Arab Emirates Airbus Full time

    Le Volontariat International en Entreprise est un programme unique au monde sponsorisé par le Ministère français de l'Économie, des Finances et du Travail et qui permet à Airbus d'offrir à de jeunes professionnels la possibilité d'acquérir une expérience rémunérée et valorisante à l'étranger, dans un métier technique ou commercial. Le...

  • CRM Coordinator

    5 months ago

    Dubai, United Arab Emirates NAFFCO GROUP Full time

    Coordinate and manage theimplementation of CRM systems andprocesses.Collaborate with cross-functionalteams to gather and analyze customer data for insights andimprovements.Create and distribute reports anddashboards to track key metrics and performanceindicators.Train and support internal teams onCRM system usage and best practices.Monitorand optimize CRM...

  • VIE - Supply Chain Dubai - SampOP - L39Oreal

    2 months ago

    Dubai, United Arab Emirates Precision Hire Solution Full time

    Salesand Operations Planning Coordinator MENA LOral MiddleEast VIE (Internationalignment 12 monthsLOral is present in150 countries on five continents. For more than a century LOral hasdevoted itself solely to one business: beauty. A unique andinternational portfolio of 36 complementary brands generating over29 billion euro of sales in 2019. As market leader...

  • Business Development Officer

    5 months ago

    Dubai, United Arab Emirates SUEZ Full time

    **Contract type** **VIE*** **WHO WE ARE** - we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. - United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of...

  • Vie- Coordinateur Technique Et Developpement Des

    3 months ago

    Dubai, United Arab Emirates Pini Group Full time

    Work location: - United Arab Emirates, Dubai, DUBAI- Sector: - Construction/Civil Engineering- Role: - Engineering- Branch: - Pini Group- Date of last update: - 29/08/2024**JOB DESCRIPTION**: - La filiale Pini au Moyen-Orient, en pleine expansion, est le partenaire de référence pour accompagner la réalisation des projets de construction exceptionnels de...

  • Zoho CRM Lead Generation Coordinator

    5 months ago

    Dubai, United Arab Emirates Hello Cleaner Full time

    _Hello Cleaner is seeking a skilled Zoho CRM Lead Coordinator to join our dynamic team. This is an exciting opportunity to work in the services market and play a pivotal role in managing our lead generation and coordination efforts._ - **Responsibilities**:_ - _Manage and optimize the Zoho CRM platform to enhance lead generation, tracking, and conversion...

  • V.i.e - Supply Chain Dubai - S&op

    2 months ago

    Dubai, United Arab Emirates L'Oreal Full time

    **Sales and Operations Planning Coordinator MENA, L'Oréal Middle East** **VIE (International Assignment - 12 months** L’Oréal is present in 150 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty. A unique and international portfolio of 36 complementary brands, generating over 29 billion...

  • CRM Executive

    6 months ago

    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...

  • CRM Executive

    6 months ago

    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. Please read below requirements before applying. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report...

  • CRM Executive Sales Coordinator

    5 months ago

    Dubai, United Arab Emirates Legend Holding Group Full time

    **Job Summary**: **Key Responsibilities**: **Customer Relationship Management (CRM)**: - Implement and manage CRM systems to track interactions with current and potential customers. - Regularly update customer databases with relevant information, such as contact details, preferences, and interactions. - Analyze customer data to identify trends, segment...

  • Sales Coordinator

    6 months ago

    Dubai, United Arab Emirates Stallion Full time

    The Sales and Logistics Coordinator is crucial in linking our sales and logistics operations, managing the flow of goods and information to meet customer demands efficiently. This role demands excellent coordination skills, keen attention to detail, and strong communication abilities to interface effectively with internal teams, customers, and external...

  • Vie Financial Data Analyst

    5 months ago

    Dubai, United Arab Emirates CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • CRM Executive

    5 months ago

    Dubai, United Arab Emirates Richemont Full time

    Reference Code: 99726**CRM Executive**: - Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...

  • CRM Administrator

    5 months ago

    Dubai, United Arab Emirates Stage Properties Full time

    Job Qualification: - Minimum of 2 years of proven work experience. - Must be well versed in Trakheesi System. - Should have excellent knowledge in Prop space, Mycrm, Property Finder, Bayut, and Dubizzle. - Must be able to work independently. - Excellent Communication skills. Responsibility - Creating, Editing, Updating, and Publishing listings on Property...

  • CRM Executive

    6 months ago

    Dubai, United Arab Emirates Al Nexzit Consults Full time

    **_Job Information_**: **_ _** - _Development and monitoring of commercial activity_ - _Organize and prepare customer meetings with sales management_ - _Monitor customer actions identified during activity reviews_ - _Develop opportunities through contact identification in cooperation with account managers and the marketing team_ - _Answer customer questions...

  • Vie Contrôleur de Gestion

    5 months ago

    Dubai, United Arab Emirates TotalEnergies Full time

    **Pays** Emirats Arabes Unis **Lieu** Dubai **Lieu de travail** DUBAI-U BORA TWRS(ARE) **Domaine** Finance **Type de contrat** VIE **Durée du contrat** 24 **Expérience** Moins de 3 ans **Formation recherchée**: - Diplôme Master en Administration/Management des Entreprises spécialité Comptabilité/Finance **Compétences techniques**: -...

  • CRM Executive

    5 months ago

    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: CRM Executive **Job Types**: Full-time, Permanent **Salary**: AED 7,000.00-8,000.00 Job brief: We are currently looking for a CRM Executive for one of the premium property developers in Dubai. An effective CRM Executive should be an excellent communicator, presentable and have exceptional interpersonal skills. Experience: 1-2 years (Real...