Front of House Manager

3 days ago

Dubai, United Arab Emirates AZCO REAL ESTATE Full time

**Job Purpose**:
The Front of House Supervisor is responsible for overseeing the daily operations of the front office, ensuring a seamless and efficient guest experience from check-in to check-out. This role involves supervising the front desk staff, coordinating with other hotel departments, resolving guest concerns, and maintaining high levels of service quality and operational standards.

**Key Responsibilities**:

- **Supervision and Leadership**:

- Supervise the daily activities of the front desk team, ensuring smooth and efficient operations at all times.
- Delegate tasks and duties to front desk staff, ensuring the team meets operational goals and service standards.
- Train, coach, and motivate the front office team, promoting a positive, professional, and guest-focused work environment.
- Monitor team performance and provide feedback and support to enhance service delivery.
- **Guest Service Management**:

- Ensure guests receive personalized, efficient, and professional service during their entire stay.
- Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring effective resolutions.
- Oversee check-in and check-out procedures, ensuring guests are processed efficiently and all details are handled accurately.
- Ensure front desk staff maintains high standards of courtesy, professionalism, and appearance while interacting with guests.
- **Operational Oversight**:

- Monitor front office operations, including room assignments, reservation processes, and guest arrivals/departures.
- Ensure accurate and up-to-date records of guest information, billing, reservations, and special requests.
- Collaborate with housekeeping and other departments to ensure that room availability, guest requests, and special requirements are fulfilled promptly.
- Ensure the front desk is well-stocked with all necessary supplies, including keys, brochures, and check-in/check-out materials.
- **Quality Control and Standards**:

- Uphold the hotel’s service standards and ensure the front office team adheres to all procedures, policies, and safety protocols.
- Conduct regular inspections of the front desk area to ensure cleanliness, organization, and a welcoming atmosphere for guests.
- Review guest feedback and take appropriate actions to address any issues or enhance guest satisfaction.
- **Administrative Support**:

- Prepare daily reports, including occupancy statistics, room status updates, and guest feedback.
- Assist in managing front desk schedules and ensure proper staffing levels during peak hours or special events.
- Assist in the preparation of front office budgets and operational plans, contributing to cost control and resource management.
- Ensure all guest billing is accurate and processed promptly.
- **Problem-Solving and Decision-Making**:

- Take immediate action to resolve any guest complaints or issues, ensuring mínimal impact on guest satisfaction.
- Be proactive in handling any situations that may affect the guest experience, such as overbookings, service delays, or maintenance issues.
- Escalate complex issues to the Front Office Manager or other appropriate departments when necessary.
- **Guest Relations and Communication**:

- Maintain strong relationships with guests, addressing their needs and providing information about the hotel’s services and amenities.
- Ensure effective communication with other departments to coordinate guest requests and resolve any operational challenges.
- Stay informed about hotel services, events, promotions, and local attractions to provide guests with accurate and up-to-date information.

**Skills & Qualifications**:

- **Experience**: At least 2-3 years of experience in a hotel front office or customer service role, with a minimum of 1 year in a supervisory capacity.
- **Customer Service**: Strong background in delivering exceptional customer service, with the ability to handle guest complaints and resolve issues efficiently.
- **Leadership**: Proven ability to lead, motivate, and manage a team, ensuring productivity and a positive work environment.
- **Communication**: Excellent verbal and written communication skills, with the ability to interact professionally with guests, staff, and management.
- **Organizational Skills**: Strong attention to detail, time management, and multitasking abilities in a fast-paced environment.
- **Problem-Solving**: Excellent problem-solving skills and the ability to make decisions quickly to resolve issues.
- **Tech-Savvy**: Familiarity with hotel property management systems (PMS) and front desk operations software (e.g., Opera, Fidelio).

**Education & Certifications**:

- A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
- Any additional certifications or training in hotel operations, customer service, or leadership is a plus.

**Working Conditions**:

- Full-time position, with rotating shifts, including evenings, weekends, and holidays, as required by h

  • Restaurant Waitress

    1 month ago

    Dubai, United Arab Emirates Sushi House Full time

    Waitress / Front of House - Looking for a waitress with atleast 1 year experience - Willing to relocate to Fujairah - Can start immediately - Starting salary 1,500aed (non - negotiable) - Accommodation and Transportation provided Pay: From AED1,500.00 per month

  • Front of House

    4 months ago

    Dubai, United Arab Emirates Water Adventure Dubai Full time

    **Job Title**: Front of House (FOH) Manager **Location**: World Island **Type**: Full-Time **About Us**: At our Resort, we are committed to providing an exceptional guest experience through outstanding service and a welcoming atmosphere. We are seeking a dedicated and experienced Front of House (FOH) Manager to lead our front-of-house team and ensure that...

  • Restaurant Manager/front of House Manager

    4 months ago

    Dubai, United Arab Emirates Epicurious Group Full time

    **About Us**: Join our vibrant dining establishment, where we specialize in delivering an exceptional blend of casual yet refined fine dining experiences. Our restaurant is dedicated to impeccable service and a warm, welcoming atmosphere, catering to a discerning clientele. We are currently seeking a highly experienced **Front of House Manager** who is...

  • Restaurant Manager/front of House Manager

    7 months ago

    Dubai, United Arab Emirates tasty brand food LLC Full time

    **Job Location: Sharjah** **About Us**: Join our vibrant dining establishment in Sharjah, where we specialize in delivering an exceptional blend of casual yet refined fine dining experiences. Our restaurant is dedicated to impeccable service and a warm, welcoming atmosphere, catering to a discerning clientele. We are currently seeking a highly experienced...

  • Front of House Manager

    7 months ago

    Dubai, United Arab Emirates Ramzin Group Full time

    **Join the Culinary Adventure at Ramzin Cafe!** Are you passionate about creating exceptional dining experiences and being part of a dynamic team? Look no further - Ramzin Cafe is looking for talented individuals to join our culinary family! We're on a mission to redefine the cafe scene in Dubai, blending American and Italian flavors with a Dubai...

  • Front of House

    7 months ago

    Dubai, United Arab Emirates Tiger Recruitment Ltd Full time

    The Role: Based in Dubai, this is an exciting opportunity for a Front of House to become an integral part of our Operations team. Working closely with the Operations Manager contributing to the seamless operations of the office and providing front desk support. The Job Description: - To act as the face of the organisation, welcoming guests and providing a...

  • Front of House Staff

    3 months ago

    Dubai, United Arab Emirates Wild & The Moon UAE Full time

    **Job Title: Front of House Staff (Barista & Service)** **Location: Wild & The Moon, Dubai** **Employment Type: Full-Time** Wild & The Moon is a lifestyle-driven plant-based café that promotes healthy living through nourishing, organic, and sustainable food. We’re looking for passionate, energetic, and customer-focused individuals to join our...

  • Front of House

    7 months ago

    Dubai, United Arab Emirates Irwin & Dow Full time

    The Role Based at our client’s highly prestigious corporate DIFC office, an opportunity has arisen to provide front-of-house and administrative support within a leading, private investment group. This position requires a mature, client-facing individual and would suit someone who has had a career break and is seeking a return to the workforce in a...

  • Front of House Supervisor

    8 months ago

    Dubai, United Arab Emirates Mace Full time

    The opportunity This role is to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards. This role is responsible for the end to end care of all staff and visitors on site and accountable for all activities within their remit and should handle or escalate any...

  • Front of House

    7 months ago

    Dubai, United Arab Emirates DLMC CONSULTANTS LLC Full time

    Our Valued Client at a Ladies Salon is looking for Front of House Staff who is trustworthy and well-presented to supplement the existing team. To be successful as front of house staff, you should be outgoing, personable, well presented and adept at stress management. **Front of House Staff Responsibilities**: - Receiving and confirming walk-in,...

  • Front of House Receptionist

    3 weeks ago

    Dubai, United Arab Emirates Expert Stretch Pro Fitness Club LLC Full time

    **Job Title**: Front of House Associate **Location**: Times Square Center, Dubai **Company**: StretchPro **About StretchPro**: StretchPro is the premium choice in assisted stretching, with over 20 years of experience dedicated to helping Dubai’s residents achieve a healthier, more active lifestyle through personalized assisted stretching. We believe in...

  • House Supervisor

    1 week ago

    Dubai, United Arab Emirates Family House Full time

    Hiring Female Personal assistant / House manager = Dubai. Musta be Good in English. Shall be polished and friendly. Very organized and able to prepare schedules, checklist etc. Ensure family visits, VIP guests are looked after. Always reachable on phone. Hard working and enjoys her work. coordinate with drivers to pick up / drop off family requirements....

  • Front of House Team

    7 months ago

    Dubai, United Arab Emirates Recruit for Africa Full time

    **Front of House Team | Dubai | Upmarket Restaurant**: Are you passionate about delivering exceptional dining experiences in a luxurious and world-renowned setting? We are seeking dynamic and skilled individuals to join our **FRONT OF HOUSE TEAM** at this upmarket signature restaurant, located within one of the most famous hotel brands in the world in...

  • Cashier Front of House

    2 weeks ago

    Dubai, United Arab Emirates Dragon Woks Restaurant Full time

    **Responsibilities** Your responsibility will be at the Front-of-House in a restaurant. You will be required to perform activities (but not limited to) including cashiering, reporting, serving, etc. Venture with us to improve your potential with learning new, and improving your current skills. **You will be provided with** - Accommodation - Food - Company...

  • Front of House

    7 months ago

    Dubai, United Arab Emirates Macro Full time

    The Role An exciting opportunity to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards. The front of house role is a customer-oriented position which requires a friendly, pro-active and can-do attitude where the needs of the customer are treated as paramount....

  • Front House Executive

    2 days ago

    Dubai, United Arab Emirates Global Aesthetic Clinic Full time

    We are seeking an energetic and enthusiastic Front of House Executive. This role is a fundamental position that offers high levels of service to our clients and guests. Focusing on the guest experience from arrival, offering impeccable service in line with the organization principles. When on duty, this position will oversee the smooth operations, manage all...

  • House Manager

    7 months ago

    Dubai, United Arab Emirates Silver and Bow Full time

    HOUSE MANAGER - DUBAI Our longstanding UHNW client has recently moved over to Dubai from the UK and is looking for an experienced House Manager to join the team in their large private property. They are looking for someone with good longevity and prior experience in a high management position within a private UHNW household or in a top-level, 5* hotel...

  • Assistant Manager

    6 months ago

    Dubai, United Arab Emirates Nation.better Full time

    **About Nation.better** **About this role** We are seeking a dynamic and customer-focused Assistant Manager. As the Assistant Manager - Front of House, you will play a pivotal role in ensuring exceptional guest experiences, maintaining operational efficiency, and fostering a positive and motivated team environment. You will collaborate closely with the...

  • Front of House Cleaner

    4 months ago

    Dubai, United Arab Emirates M B S Management Consultancy Full time

    **FOH Cleaner** **Jumeirah, Dubai** **Visa + Medical + Insurance** Key Responsibilities of an FOH Cleaner: - **Cleaning and Sanitizing**: Regularly cleaning and sanitizing all front-of-house areas, including tables, chairs, floors, windows, entranceways, restrooms, and bar areas. - **Sweeping and Mopping**: Sweeping and mopping floors to remove dirt,...

  • Front Office Manager

    7 months ago

    Dubai, United Arab Emirates Majestic City Retreat Hotel Full time

    A well-established branded four-star hotel is looking out to hire a Front Office Manager **Job Summary** - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Supervises and oversee guest reviews and the responses - Evaluate the job performance if each front office employee. -...