Front of House Receptionist

4 days ago


Dubai, United Arab Emirates Expert Stretch Pro Fitness Club LLC Full time

**Job Title**: Front of House Associate
**Location**: Times Square Center, Dubai
**Company**: StretchPro

**About StretchPro**:
StretchPro is the premium choice in assisted stretching, with over 20 years of experience dedicated to helping Dubai’s residents achieve a healthier, more active lifestyle through personalized assisted stretching.

We believe in creating a welcoming and professional environment that fosters client satisfaction from start to finish.

**Position Overview**:
We are looking for a dynamic and friendly Front of House Associate to be the face of our studio, providing exceptional service to every client. This role is essential to creating a warm, welcoming, and organized environment for clients and staff alike. You’ll handle a variety of responsibilities, including customer service, scheduling, and administrative tasks, to ensure a seamless experience for our clients and efficient daily operations for our team.

**Key Responsibilities**:

- **Client Service**: Greet clients with a warm welcome, assist them in checking in for their sessions, and answer any questions about our services, promotions, and amenities.
- **Scheduling & Booking**: Manage appointments, schedule client sessions with Flexologists, and handle inquiries about available sessions and packages.
- **Administration**: Assist with client intake forms, manage client accounts, and process payments for sessions and any add-on services, such as compression boots.
- **Promotions & Add-Ons**: Inform clients about promotions, packages, and add-ons (such as compression boots) and ensure the appropriate promo codes are applied at checkout.
- **Facility Management**: Keep the front desk area organized and maintain the cleanliness of the lobby and client lounge.
- **Feedback Collection**: Gather client feedback post-session to help StretchPro continuously improve customer satisfaction and services.

**Requirements**:

- **Customer Service Focus**: Minimum of 1 year in a customer-facing role, ideally in the wellness, spa, salon, or clinic setting.
- **Sales & Marketing Experience**: Prior experience in sales and marketing, with skills in promoting packages and leveraging social media platforms like Facebook, Instagram, TikTok, and Google Ads to attract and engage clients.
- **Organized & Efficient**: Strong organizational skills with attention to detail, ensuring smooth day-to-day operations.
- **Effective Communicator**: Excellent verbal communication skills in English (additional languages are a plus).
- **Tech Savvy**: Proficiency with scheduling software and ability to learn new systems quickly.
- **Team Player**: Positive attitude, collaborative approach, and proactive in helping other team members as needed.

**How to Apply**:
Please send your resume and a brief cover letter explaining why you’d be a great fit for StretchPro

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

**Experience**:

- Reception/Customer Service: 4 years (required)


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