![Occidental Sharjah Grand](https://media.trabajo.org/img/noimg.jpg)
Reservation Agent
1 week ago
We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
**KEY RESPONSIBILITIES**:
- Processes reservations by mail, telephone, or central reservation systems referral.
- Processes reservations from all booking sources such as the sales office, hotel departments, travel agents, etc.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and follow grooming standards at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Configuring rates on the hotels property management system.
**PREREQUISITES**:
**Education**:
- High school graduate or equivalent.
- Must speak, read. Write, and understand the primary language used in the workplace.
- Must be able to speak and understand the primary language used by the guests who visits the hotel.
**Experience**:
Previous hotel-related experience desired. Experience in Hotel software and their functionalities.
-
Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
1 week ago
Sharjah, Sharjah, United Arab Emirates HILTON Full timeAs a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly,...
-
Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservation Agent
2 months ago
Sharjah, United Arab Emirates Aoudi Consultants Full timeThe Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates. The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum...
-
Reservation Agent
1 week ago
Sharjah, Sharjah, United Arab Emirates Aoudi Consultants Full timeThe Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates.The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum...
-
Reservation Agent
3 weeks ago
Sharjah, United Arab Emirates Hotel Apartments Full timeTwo years’ experience working for hotel as Reservation agent. - Strong organisation and time management skills - Proven ability to work efficiently in a demanding and fast paced environment - Computer proficiency in Word, Excel, PowerPoint, - Excellent written and oral communication skills - Offer consistently professional, friendly, warm and engaging...
-
Reservation Agent
1 week ago
Sharjah, Sharjah, United Arab Emirates Hotel Apartments Full timeTwo years' experience working for hotel as Reservation agent. Strong organisation and time management skills Proven ability to work efficiently in a demanding and fast paced environment Computer proficiency in Word, Excel, PowerPoint, Excellent written and oral communication skills Offer consistently professional, friendly, warm and engaging service Keen...
-
Reservation Agent
3 weeks ago
Sharjah, United Arab Emirates The Act Hotel Full time**Company Description** The ACT Hotel is a luxurious five-star hotel located in Sharjah. Our mission is to deliver a genuine slice of Gulf culture coupled with legendary Arabian hospitality, meeting the needs of both business and leisure travelers. Our guests will love our spacious guest rooms, state-of-the-art facilities, and relaxing outdoor swimming...
-
Hotel Reservation Agent
2 months ago
Sharjah, United Arab Emirates Aoudi Group Holding Full timeThe Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates. The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum...
-
Hotel Reservation Agent
2 days ago
Sharjah, United Arab Emirates Aoudi Group Holding Full timeThe Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates. The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum...
-
Reservation Agent
1 week ago
Sharjah, Sharjah, United Arab Emirates The Act Hotel Full timeCompany DescriptionThe ACT Hotel is a luxurious five-star hotel located in Sharjah. Our mission is to deliver a genuine slice of Gulf culture coupled with legendary Arabian hospitality, meeting the needs of both business and leisure travelers. Our guests will love our spacious guest rooms, state-of-the-art facilities, and relaxing outdoor swimming pool.Role...
-
Reservation Agent
1 month ago
Sharjah, United Arab Emirates Occidental Sharjah Grand Full time**Reservation Agent can speak Russian.** We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. **KEY RESPONSIBILITIES**: - Processes reservations by...
-
Reservations Agent
1 month ago
Sharjah, Sharjah, United Arab Emirates Hilton Full timeA Reservations Agent plays a key role as the primary contact for room bookings at the hotel, influencing guests' decisions to stay at the property with top-notch service.Responsibilities:Convert inquiries into confirmed bookings swiftlyHandle sales inquiries positively to generate future leadsRecognize potential sales opportunitiesInteract with customers...
-
Reservations Agent
2 weeks ago
Sharjah, United Arab Emirates Marriott International, Inc Full time**Job Number** 23053352 **Job Category** Reservations **Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...
-
Reservations Agent
3 weeks ago
Sharjah, United Arab Emirates HILTON Full timeAs a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly,...
-
Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservations Agent
3 weeks ago
Sharjah, United Arab Emirates HILTON Full timeAs a Reservation Agent, you will serve as thefirst line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds. Specifically, a Reservations Agent will perform thefollowing tasks to the highest standards:Convert, quickly,...
-
Hotel Reservation
3 weeks ago
Sharjah, United Arab Emirates Aoudi Consultants FZE Full timeThe Reservations Agent will provide caring, attentive guest service while monitoring and entering room inventories and rates. The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum...
-
Reservations Agent
3 weeks ago
Sharjah, United Arab Emirates Marriott International, Inc Full time**Additional Information** Arabic Language is required Reservations experience is preferred **Job Number** 23011581 **Job Category** Reservations **Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...