Reservation Agent

3 weeks ago


Sharjah, United Arab Emirates The Act Hotel Full time

**Company Description**

The ACT Hotel is a luxurious five-star hotel located in Sharjah. Our mission is to deliver a genuine slice of Gulf culture coupled with legendary Arabian hospitality, meeting the needs of both business and leisure travelers. Our guests will love our spacious guest rooms, state-of-the-art facilities, and relaxing outdoor swimming pool.

**Role Description**

This is a full-time on-site role for a Reservation Agent at The ACT Hotel in Sharjah. As a Reservation Agent, you will be responsible for ensuring that all reservation parameters are followed for both individual and group bookings to guarantee guest satisfaction. You will work closely with other departments to provide excellent customer service and efficient guest check-ins and check-outs.

**Qualifications**
- Bachelor's degree or related hospitality certificate/diploma with a minimum of 2 years of experience in a similar role
- Ability to speak, read, and write fluently in English and Arabic
- Working proficiency with reservation software, particularly Opera
- Excellent customer service, communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment with attention to detail.

Ability to commute/relocate:

- Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Deadline: 01/11/2023


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