Reservation Agent
1 week ago
The Reservations Agent is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum occupancy.
ESSENTIAL FUNCTIONS
Timely inputting of reservations received via mail, telephone, online bookings
Processing reservations and input group rooming lists
Answering the Reservations phone lines and assisting guests with booking their reservations while providing information on the hotel, room types and rates as well as information on activities and restaurant options in the surrounding area.
Securely processes credit card transactions for advance deposits.
Monitoring and assessing business reports to accurately track future room availabilities
Assist Front Desk Reception with other duties as needed.
QUALIFICATIONS
Must have at least 3 years' experience in 5 Star Hotel as Reservation Agent
College diploma or equivalent required.
Must possess computer skills (i.e. Word, Excel, etc.); experience working with Pro Logic Software and similar systems.
Requires a strong command of the English language to include speaking, reading and writing.
Ability to multi-task.
Attention to details is a must.
A true desire to satisfy the needs of others in a fast paced environment.
Must be able to work a flexible schedule including weekends and holidays.
Ability to commute/relocate:
- Sharjah: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)
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