Sales Representative

2 months ago


Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

The Sales Representative will be responsible for promoting and selling services, repairs in a luxury car workshop, ensuring that clients receive the highest level of service, and maintaining strong relationships with high-end clientele. They will also be responsible for managing client inquiries, providing advice on vehicle maintenance and repairs, and upselling premium services and packages.

**Key Responsibilities**:

- **Customer Service & Sales**:

- Act as the primary point of contact for customers visiting the luxury car workshop.
- Build and maintain relationships with high-net-worth clients, ensuring a premium customer experience.
- Understand client needs and offer appropriate services, repairs, and maintenance solutions.
- Promote and sell workshop services, maintenance packages, warranties, and additional products.
- Provide customers with detailed estimates, service recommendations, and accurate timelines.
- **Product Knowledge**:

- Stay updated on the latest luxury car models, parts, and service requirements.
- Educate customers on the benefits of using genuine parts and high-quality services for luxury cars.
- Provide insights into available luxury upgrades, accessories, and customization options.
- **Sales Process**:

- Achieve monthly sales targets for services, parts, and maintenance packages.
- Manage invoicing, payments, and follow-up on pending service-related queries.
- Prepare and present detailed quotations for high-end services and repairs.
- Handle negotiations and close deals with a focus on customer satisfaction and retention.
- **Client Interaction**:

- Offer personalized services tailored to the needs of luxury car owners.
- Keep clients informed about the progress of their vehicle service or repair work.
- Address customer complaints or service issues promptly and effectively, ensuring client satisfaction.
- **Administrative & Coordination**:

- Liaise with technicians and workshop staff to ensure services are completed on time and meet quality standards.
- Maintain customer records, including service histories, preferences, and feedback.
- Monitor inventory levels of luxury car parts and accessories, coordinating with the parts department for procurement.
- **Marketing & Upselling**:

- Proactively identify opportunities to promote seasonal offers, service promotions, or new product launches.
- Assist in planning and executing client-focused events or luxury car showcases.

**Qualifications & Skills**:

- **Experience**: 3-5 years of experience in automotive sales, preferably in the luxury segment (premium car brands).
- **Education**: High school diploma or a degree in Business, Marketing, or a related field.
- **Technical Knowledge**: Familiarity with high-end/luxury car brands (e.g., Ferrari, Lamborghini, Rolls-Royce, Bentley) and their specific service/maintenance requirements.
- **Sales Skills**: Strong sales acumen with a proven ability to meet or exceed sales targets.
- **Customer Service**: Exceptional communication and interpersonal skills, with the ability to interact with high-net-worth individuals.
- **Languages**: Fluency in English and Arabic is must.
- **Computer Proficiency**: Experience with CRM software and automotive service management systems.

**Personal Attributes**:

- Highly professional with attention to detail and a focus on luxury service standards.
- Self-motivated and result-driven.
- Excellent negotiation and problem-solving skills.
- Ability to work under pressure and handle multiple clients simultaneously.
- Passionate about luxury cars and providing top-tier service.

Pay: AED3,000.00 - AED3,500.00 per month


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