Infrastructure & IT Support Manager
3 months ago
Job Description:
**Responsibilities**:
**Key Responsibilities**:
- Manage and maintain the company’s IT infrastructure, including networks, servers, and security systems.
- Provide technical support to employees, troubleshooting hardware and software issues across the organization.
- Ensure system security, data integrity, and backup processes are in place and regularly updated.
- Coordinate and collaborate with external vendors and service providers for equipment and IT-related services.
- Manage software licensing, upgrades, and overall system performance to meet the company’s needs.
- Set up new users' accounts, laptops, and ensure the smooth onboarding process of IT systems for new employees.
- Monitor and maintain the company’s IT assets and manage inventory.
- Plan and implement IT policies and best practices to support the company's growth and scalability.
- Support multi-tasking across IT functions, ensuring quick resolutions and process improvements in a start-up environment.
- Develop disaster recovery and business continuity plans for IT services.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- years of experience in network engineering or a related field.
- Proficiency in configuring Cisco network/security devices.
- Experience with implementing Cisco IP telephony systems.
- Strong knowledge of network protocols and security standards.
- Familiarity with Cisco Meraki devices and Cloud Dashboard.
- Excellent problem-solving and analytical skills.
- Strong communication and teamwork abilities.
Ability to multi-task and prioritize in a constantly evolving workplace.
- Familiarity with cloud-based services (e.g., AWS, Azure) and virtual environments.
- Leadership experience to manage 5-6 employees in the team and manage their performance.
From the Hiring Manager:
- The ability to work effectively in a fast-paced environment with tight deadlines is essential.
- A proactive attitude towards learning and staying updated on the latest technologies in network and security is highly valued.
Application Question(s):
- what is your salary expectation in AED per month?
- Do you have experience managing team of 5+ employees?
- Do you have experience in monitor and maintain the company’s IT assets and manage inventory?
- Do you have experience from AWS ?
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