Pricing and Customer Service Executive
7 months ago
Key Responsibilities:
- Respond promptly to customer inquiries regarding freight rates and services.
- Prepare and deliver comprehensive freight quotes based on customer requirements.
- Ensure that quotes are competitive while maintaining company profitability.
- Follow up with customers to clarify requirements and address any questions or concerns about the quotes.
- Conduct market research to stay updated on industry trends and competitor pricing.
- Collaborate with the pricing team to develop competitive pricing strategies.
- Analyze cost components, including transportation, handling, and customs, to ensure accurate pricing.
- Build and maintain strong relationships with customers to ensure repeat business.
- Address and resolve customer complaints and issues related to pricing and service.
- Provide exceptional customer service to enhance customer satisfaction and loyalty.
- Work closely with the sales team to understand customer needs and provide appropriate pricing solutions.
- Collaborate with the operations team to ensure that pricing reflects accurate logístical capabilities.
- Maintain accurate records of all pricing inquiries, quotes, and customer interactions.
- Prepare regular reports on pricing activity, customer feedback, and market trends.
- Ensure compliance with all company policies and industry regulations.
Pay: Up to AED7,000.00 per month
**Experience**:
- Freight: 1 year (preferred)
- Pricing: 1 year (preferred)
- Customer Service: 1 year (preferred)
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