![ON OFF VACATION HOLIDAY HOMES](https://media.trabajo.org/img/noimg.jpg)
Client Coordinator
3 weeks ago
**ON OFF VACATION **is looking to hire a Client Coordinator with experience in Holiday Homes or Hotel reservations.
- Ensure all reservations are processed in a pleasant, professional, and efficient manner
- Act as the primary liaison between the guest and the Company
- Handle reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner
- Quote available rates to maximize room revenue according to Company standards
- Coordinate with clients for bookings, room availabilities, and extra services
- Follow through with delight tasks, such as delivering extra items to guests’ mid-stay, troubleshooting systems and appliances, housekeeping cleaning and maintenance requests.
- Enter reservations into the database according to standard operating procedures
- Maintain accurate files and reports
- Ensure quality of work provided meets the expectations of the Company
- Perform other relevant assignments as requested
- Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time.
- Assist our guests with their needs during the booking process, pre-stay, during their stay, and post-stay and assure a better rate to our services applicable on reviews.
- Collaborate with third-party cleaning partners to ensure each of our properties are cleaned on time and with the highest standards.
- Book reservations and add-on sales by closing lead opportunities.
- Proactively respond to troubleshoot and resolve client issues in a timely and positive manner.
- Work with our various team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
- Maintain company culture by having an upbeat and open attitude.
- Build and maintain positive relationships with building staff and vendors.
- Driving license & car is a must.
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- Holiday Homes: 1 year (required)
License/Certification:
- Driving License (required)
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