Client Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates ON OFF VACATION HOLIDAY HOMES Full time

ON OFF VACATION is looking to hire a Client Coordinator with experience in Holiday Homes or Hotel reservations.

  • Ensure all reservations are processed in a pleasant, professional, and efficient manner
  • Act as the primary liaison between the guest and the Company
  • Handle reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner
  • Quote available rates to maximize room revenue according to Company standards
  • Coordinate with clients for bookings, room availabilities, and extra services
  • Follow through with delight tasks, such as delivering extra items to guests' midstay, troubleshooting systems and appliances, housekeeping cleaning and maintenance requests.
  • Enter reservations into the database according to standard operating procedures
  • Maintain accurate files and reports
  • Ensure quality of work provided meets the expectations of the Company
  • Perform other relevant assignments as requested
  • Deliver a worldclass and personalized hospitality experience in our properties, making our guests come back time after time.
  • Assist our guests with their needs during the booking process, prestay, during their stay, and poststay and assure a better rate to our services applicable on reviews.
  • Collaborate with thirdparty cleaning partners to ensure each of our properties are cleaned on time and with the highest standards.
  • Book reservations and addon sales by closing lead opportunities.
  • Proactively respond to troubleshoot and resolve client issues in a timely and positive manner.
  • Work with our various team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
  • Maintain company culture by having an upbeat and open attitude.
  • Build and maintain positive relationships with building staff and vendors.
  • Driving license & car is a must.

Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Experience:

Holiday Homes: 1 year (required)

License/Certification:

  • Driving License (required)

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