Relationship Associate Officer

3 months ago


UAE, United Arab Emirates Emirates Islamic Full time

**1. Organization Unit Purpose**

The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.

**2. Job Purpose**

To answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.

**3. Job Responsibilities**
- Answer calls professionally.
- Respond to customer inquiries with regards to banking products and services.
- Research required information using available resources.
- Handle and resolve customer Internet Banking inquiries and general complaints
- Complete call logs
- Route service requests to appropriate departments
- Capture every mandatory information with accuracy while raising service requests
- Provide customers with product and service information and route calls to appropriate resources
- Provide precise and accurate information to customers
- Follow up with customer calls where necessary
- Adherence to standard work procedures while handling customer calls
- Comply to information security and data privacy policies

**4. Job requirements**
- Customer service experience is preferred
- Excellent communication skills (written and verbal)
- Language: English/Arabic
- Education: High School/Bachelor's preferred



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