Membership Associate

**PLEASE READ THE APPLICATION INSTRUCTIONS CAREFULLY - SUBMISSIONS WITHOUT CV AND COVER LETTER WILL NOT BE ASSESSED**

**JOIN US**

The Bridge is a new space for authentic fitness, culture, and wellness. A lifestyle destination that uniquely combines the essence of what inspires us to build our best selves.
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**BE A VALUABLE AGENT OF TRANSFORMATION. **

Are you passionate about making a real impact on people’s lives? We’re looking for a Membership Associate to work with us, help us build meaningful relationships and keep a healthy connection with our members.

Inspire and genuinely help our members understand their transformational purpose. Be creative and allow yourself to take on challenges that will help shape our members’ journey.

You will be responsible for practicing and communicating transparent inputs that will represent the vision, values, and complete offerings of The Bridge Lifestyle Hub.

**| KEY RESPONSIBILITIES**

**| SALES**
- Reports to the Supervisor Membership Associate and Membership Sales & Guest Relations Manager and helps in maintaining a very high level of sales interactions with our Members to enhance the overall image and warmth of our brand.
- Assists in executing sales activities and events in line with the annual sales and marketing plan to achieve/exceed the budget and sales strategy of the Bridge.
- Facilitates proactive sales actives, incl. but not limited to industry fairs, trips, telesales, appointments, and Members’ entertaining. Delivers market-leading performance and maintains an awareness of competitors' activities.
- Suggests best practices and takes a proactive approach to sales. Anticipates potential opportunities and develops new ones.
- Supports to increase business volumes by maintaining excellent business relationships with new/existing corporate/ individual customers.

**| MARKETING**
- Reports to the Supervisor Membership Associate and Membership Sales & Guest Relations Manager and assists in the implementation of marketing campaigns to ensure delivery within the set deadlines. Supports in the preparation of campaigns and plans.
- Facilitates all promotional events and assists all customers with membership and registration processes, resolving all issues if needed.
- Assists the Visual Communicator with daily tasks and ensures all content and deliverables are on schedule.
- Assists in planning and coordinating promotions for all The Bridge tracks, managing marketing calendars daily.
- Designs and implements best-in-class tracking of all web activity and leads.
- Drives awareness of the brand and overall brand image.

**| OPERATIONAL EXCELLENCE**
- Maintains effective working relationships with relevant parties/market leaders to boost offerings and services of the Bridge.
- Exhibits a professional attitude, diplomacy, and ability to handle difficult situations.
- Executes gracious front desk procedures in the handling of customers’ needs.

**| ADMINISTRATION**
- Helps in the summarization of collected data in a useable format, reports on the revenue and commercial opportunities for the assigned segment.
- Assists in conducting customer satisfaction surveys and reports results and suggestions to the Membership Sales & Guest Relations Manager
- Supports and participates in any audit being carried out at the Bridge by the Membership Sales & Guest Relations Manager in the absence of the Supervisor Membership Associate.

**| INTERNAL & EXTERNAL CUSTOMER SERVICE**
- Ascertains a high degree of anticipation and maintains a Net Promoter Score.
- Increases awareness of TB App, and continually suggests enrollment to potential new Members. Ensures that the digital platform is fully utilized as intended.
- Performs any reasonable task required that might be outside the job scope in the spirit of collaboration.

**| SUSTAINED LEARNING & DEVELOPMENT**
- Participates in regular staff meetings to keep up to date on all TB operations on a monthly, weekly, and/or daily basis.
- Consistently develops and grows sales through training, tools, and execution.
- Maximizes opportunities for self-development to upgrade his/her knowledge and skills by actively participating in TB internal/external initiatives as well as App.
- Suggests an enhancement of existing Tracks Experience Procedures, searches of possibilities for further growth, and efficiency of Sales activities.

**| HYGIENE & SAFETY**
- Maintains a high level of personal hygiene, seeks feedback on areas of a shortfall and complies with the Grooming Experience Procedure.
- Complies with all Health & Safety regulations as directed by Law and The Bridge Experience Procedures while performing daily duties at all times.
- Takes responsibility for reporting any hazard and follows up to ensure the execution of required actions.

**| POSITION REQUIREMENTS**

**| EDUCATION & EXPERIENCE**
- Bachelors or Masters degree in Management, Administration, Hospitality, Business, or its equ