Customer Success Partner

3 weeks ago

Dubai, United Arab Emirates SAP Full time

**We help the world run better**

**Who you’ll become**

Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP’s business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC), Signavio and Procurement (ISBN).

**What you’ll bring**
- 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
- UAE National

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSPProgramG3

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 379093 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Success Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Partner

    3 weeks ago

    Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Customer Success Partner

    5 days ago

    Dubai, Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Customer Success Manager | Digital Saints | Start-up Talent Partner Dubai

    1 month ago

    dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager | Digital Saints | Start-up Talent Partner Dubai

    3 weeks ago

    dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Partner Success Manager

    3 weeks ago

    dubai, United Arab Emirates JAGGAER Full time

    Company InformationJAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS based indirect...

  • Partner Success Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates JAGGAER Full time

    Company InformationJAGGAER is the world's largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS based indirect...

  • Partner Success Manager

    2 months ago

    dubai, United Arab Emirates Ll Oefentherapie Full time

    Short description displayed on job tileThe Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager (PSM) will collaborate with regional leaders in Oracle to investigate, analyze, supervise, lead, and provide quality control oversight of Oracle...

  • Partner Success Manager

    3 weeks ago

    dubai, United Arab Emirates Ll Oefentherapie Full time

    Short description displayed on job tileThe Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager (PSM) will collaborate with regional leaders in Oracle to investigate, analyze, supervise, lead, and provide quality control oversight of Oracle...

  • Customer Success Manager

    3 weeks ago

    Dubai, United Arab Emirates Elsevier Full time

    Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...

  • Partner Success Manager

    2 weeks ago

    Dubai, United Arab Emirates Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Customer Success Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates RELX Full time

    Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...

  • Careers | Customer Success Partner Jobs in Dubai

    5 days ago

    Dubai, Dubai, United Arab Emirates Maersk Full time

    Maersk Careers | Customer Success Partner Jobs in DubaiDescription:Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with MaerskJob Responsibilities:Ensure internal alignment on customer's goals and market strategies. Partner with...

  • Partner Success Manager

    2 weeks ago

    Dubai, United Arab Emirates Plusgrade Full time

    Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions...

  • Head of Customer Success

    2 months ago

    Dubai, United Arab Emirates McGraw Hill LLC. Full time

    Overview: **The job you have been looking for!** The work we do at McGraw Hill is work that matters. We are collectively designing content that will build the future of education. Play your part and come and join us as our new **Head of Customer Success** and experience a sense of fulfilment that will inspire you to even greater heights. **How can you...

  • Customer Success Manager

    3 weeks ago

    Dubai, United Arab Emirates Mandiant Full time

    Company Description Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of...

  • Customer Success Account Mgmt

    6 days ago

    Dubai, United Arab Emirates Microsoft Full time

    As a CSAM, you are the primary delivery and operations lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery...

  • Maersk Careers | Customer Success Partner Jobs in Dubai

    2 months ago

    dubai, United Arab Emirates Maersk Full time

    Maersk Careers | Customer Success Partner Jobs in DubaiDescription:Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with MaerskJob Responsibilities:Ensure internal alignment on customer’s goals and market strategies. Partner with...

  • Maersk Careers | Customer Success Partner Jobs in Dubai

    3 weeks ago

    dubai, United Arab Emirates Maersk Full time

    Maersk Careers | Customer Success Partner Jobs in DubaiDescription:Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with MaerskJob Responsibilities:Ensure internal alignment on customer’s goals and market strategies. Partner with...