Manager Amer Lounge

4 weeks ago


Dubai Marina, United Arab Emirates Al Tawheed Government Services LLC Full time

**Al Tawheed Government Services** seeking a dynamic and experienced **UAE National** to join our team as a **Office Manage**r in **Amer Lounge**. In this role, you will be responsible for overseeing the daily operations of our service centre, ensuring smooth and efficient processing of various government transactions. You will lead a team of Supervisors,Typists,Service Agents, and providing them necessary Guidance, Support, and Training time to time to ensure exceptional customer service and compliance with all regulatory requirements as per Government guidelines.

**Key Responsibilities**:

- Manage and coordinate the activities of Amer service with Centre Supervisor and Typists to ensure high productivity and service quality.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
- Ensure compliance with all legal and regulatory requirements related to government transactions.
- Collaborate with Teams to develop and implement operational policies and procedures.
- Maintain accurate records of transactions, financial reports, and operational metrics.

**Requirements**:

- Bachelor’s degree in any stream or Equivalent.
- Proven experience (**minimum 3-5 years**) in a managerial role, preferably within a **Government Transaction Centre(Amer Centre).**
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of Dubai government procedures and regulations is highly desirable.
- Must have strong knowledge of Amer and GDRFA system.
- Strong knowledge of immigration rules and regulations.
- Ability to handle the staff and ensure that employees understand their duties or delegated tasks.
- Ability to guide and train the staff.

**Pay



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