Assistant Lounge Manager

3 weeks ago


Dubai, United Arab Emirates Sunset Hospitality Group Full time
  • Manage the performance of theLounge focusing on delivering the highest quality and brand servicestandards to constantly meet and exceed customerexpectations.
  • Monitor that all guest areentertained and service level meets the required standardsmaintaining the customer satisfaction.
  • Ensurethat the food produced and served is at best quality and incompliance and follow up budget with the LoungeManager.
  • Handle and addresses guest'scomplaints and requests taking action to facilitate and promote thedelivery of high quality of customer service andexperience.
  • Assist Lounge Manager in conductingregular meetings with the Lounge team to keep colleagues informedof policies and procedure, special events, further improvementplans and guest comments to ensure that colleagues are aware of therelevance and importance of their activities and how theycontribute to the department objectives.
  • Ensurethat staff members are wearing the proper clean uniforms at alltime to assure their adherence to the brand dress code andfollowing the hygiene standards.
  • Provideassistance to the Lounge Manager to organize and supervise theday-to-day operations of the Lounge to ensure that all work iscarried out in an efficient manner that is consistent withoperating policies and procedures and delivers serviceexcellence.
  • Involve in to provide on-the-jobtraining and constructive feedback to subordinates to support theiroverall development.
  • Ensure compliance to allrelevant Health, Safety and Environment management procedures andcontrols within a defined area of activity so that Drift Beach Clubprovides excellent hospitality services to itsguests.


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