Welcome Office Manager

5 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24144710
**Job Category** Rooms & Guest Services Operations
**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perfo

  • Property Manager

    7 months ago

    Dubai, United Arab Emirates Welcome home Full time

    **"Welcome Home Apartments"** manages apartments and hotels. Currently, the company manages **90 apartments and 4 hotels** in Russia. All actions of the company are aimed at maximum satisfaction of guests when staying in our accommodation facilities. The rating of the company speaks for itself - 9 / 10 - the overall average rating of the apartment chain...

  • Office Coordinator

    7 months ago

    Dubai, United Arab Emirates Trex corporate office Full time

    We are looking for a reliable Office Coordinator who is willing to help our office operate effectively every day so employees can perform to their highest ability. If you want to join a company and make a direct impact on the overall health and happiness of its employees, we’d love to hear from you! **Office Coordinator duties and responsibilities** -...

  • Office Girl

    4 days ago

    Dubai, United Arab Emirates The Total Office Full time

    Required is an Office Helper to support our office staff and visitors and uplift the image of the company. **Main Duties**: - Maintain **Cleanliness** and orderliness of the office and pantry on a daily basis. - Welcome guests and provide them promptly with any beverages or other things that visitors may require. - Monitoring the use of equipment and...

  • Welcome Office Manager

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23200444 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Assistant Welcome Office Manager

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24195574 **Job Category**Rooms & Guest Services Operations **Location**W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Welcome Office Manager

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24073394 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Welcome Ambassador

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24018335 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Welcomes and escort guests to and from their rooms and assist with...

  • Administrative Officer

    1 week ago

    Dubai, United Arab Emirates The Immigration Office Full time

    Roles and duties: - Maintaining office services by organizing office operations and procedures - Creating and processing invoices, and managing office budgets - Preparing payroll and designing filing systems both electronic and physical - Reviewing and approving supply requisitions - Coordinating with the training department for clients' language test...

  • Welcome Ambassador

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23197220 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a...

  • Office Administrator

    1 week ago

    Dubai, United Arab Emirates Simple Office Hub Full time

    **Responsibilities** - Manage the reception area and staff to ensure effective communication both internally and externally - Provide office guests with a hospitable experience - Supervise the maintenance of office areas, equipment, and facilities - Interact with IT, phone and building personnel as needed **Qualifications** - Proficiency in Microsoft Office...

  • Office Assistant

    7 months ago

    Dubai, United Arab Emirates Bentec Office Eqpts LLC Full time

    Our company is looking for an office assistant to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands. **Office Assistant...

  • Welcome Desk Manager

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23037187 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Receptionist/secretary

    8 months ago

    Dubai, United Arab Emirates Consulting Engineering Office Full time

    A local Engineering Consulting firm based in Dubai is seeking a highly organized and positive individual to join our team as a Receptionist/Secretary. **Responsibilities**: - Welcoming visitors and directing them to the appropriate person/place. - Schedule and coordinate meetings/appointments. - Provide administrative support. - Assist, Prepare, and Manage...

  • Welcome Ambassador

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24073435 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** FirW Dubai - The Palm is a place to experience life, to open...

  • Office-manager

    7 months ago

    Dubai, United Arab Emirates AURORA JET FUEL DMCC Full time

    At Aurora Aviation, we seek a motivated and experienced Office-manager/ Receptionist to join our team in Dubai, UAE. We are seeking a colleague who is flexible with working hours and is a hard worker. **Key Skills**: Russian speakers ONLY! Providing front office and administrative support in order to ensure that team is working effectively and hassle-free....

  • Welcome Captain

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24199228 **Job Category**Rooms & Guest Services Operations **Location**W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Welcome Ambassador

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23210312 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Office Manager

    6 days ago

    Dubai, United Arab Emirates HBS Technologies Full time

    Hbs technologies, located in Busiess bay, Dubai. Looking for arabic speaker female office manager. **Job Requirements**: - Basic HR experience - MS Office Proficiency - Basic accounting understanding - Prior experience of working in Dubai - Good communication skills with employer/clients **Responsibility**: - Welcoming guest - Helping accountant to make...

  • Welcome Desk Agent

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24102166 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome Desk Agent** W Dubai - The Palm is a place to experience...

  • Office Manager

    7 months ago

    Dubai, United Arab Emirates Premiera Education Group Full time

    **POSITION TITLE**: Office Manager **REPORTS TO**: Chief Business Development Officer/Chief Finance Officer **ROLE OVERVIEW**: The Office Manager plays a key role in the smooth-running of the company and accounting process, by organising and coordinating administrative arrangements and undertaking accounting tasks. The ensure that a pleasant work...