Welcome Ambassador
1 week ago
**Job Number** 24018335
**Job Category** Rooms & Guest Services Operations
**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Welcomes and escort guests to and from their rooms and assist with luggage delivery. Addresses the guest by name when provided by or obtained from Welcome Desk agent or the luggage tag.
- Arranges transportation such as hotel limousines as well as public transportation.
- Gives direction and makes recommendations within Dubai and the hotel for hotel guests and visitors.
- Introduces the Whatever Whenever concept to the guest.
- Operates the hotels main door.
- Keeps abreast on hotel’s products and services as well as on tourist and business travelling information that may be of any interest to our guests.
- Maintains cleanliness and tidiness of hotel entrance area, takes corrective actions if needed, such as cleaning the Welcome Ambassador trolleys.
Full compliance with Marriott policies and procedures.
- Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
It is not the intent of this role description to cover all aspects of the position but to highlight the most important areas of responsibility
- Working with others- W Look: appear confident, well-groomed and dressed in a smart casual manner
- W Personality: warm, welcoming, smiling and pleasant
- Never say no attitude
- Exceed customer expectations
- Communicate with others
- Demonstrate team spirit and cooperation
- Act with professionalism & integrity
- Verbal and listening skills
- Taking responsibility- Take ownership
- Learn, develop and adapt to change
- Work independently
- Manage Time
- Attend to detail
- Take Initiative
- Delivering results- Commit to quality
- Follow policies and procedures
- Follow direction
- Multitask
- Be Flexible
- Technical / functional competencies- Understanding of Marriott policies and procedures
- Basic understanding of international and local labour law
Other skills (Language)
- Fluency in English
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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