Reservation Manager

2 months ago


Dubai, United Arab Emirates Solutions Leisure Group Full time

Are you a dynamic and service-oriented individual with a passion for hospitality? Do you thrive in a fast-paced environment and possess the ability to lead a team while delivering exceptional customer service? If so, we invite you to join our team as a full-time Reservations Manager.

As a Reservations Manager, you will be the driving force behind ensuring our guests receive outstanding service from the moment they make a reservation. Your enthusiastic and proactive approach will be instrumental in creating memorable experiences for our patrons.

**Responsibilities**:

- Manage and inspire the reservations team by setting an example of excellence in customer service.
- Recruit and train reservations staff on systems and procedures to ensure seamless operations.
- Create and maintain staff schedules, considering the varying demands of our business during busy and quiet periods.
- Handle reservations over the phone and through online platforms.
- Take responsibility for all reservations, ensuring prompt follow-up and accurate documentation.
- Maintain relationships with key clients and VIPs, providing management with pertinent booking information.
- Collaborate with clients to understand their event requirements, including itineraries, special requests, and food and beverage preferences.
- Ensure that both front-of-house and kitchen teams are well-informed about current and future event bookings.
- Contribute innovative ideas for targeting potential customers, nurturing key client relationships, and promoting new business opportunities.

**Qualifications**:

- Possess an approachable and professional demeanor when interacting with customers.
- Exhibit excellent organizational and communication skills to convey information effectively.
- Be computer literate, comfortable with reservation systems and software.
- Prior experience in managing or overseeing a small team is desirable.
- Demonstrate the ability to think creatively and find unique solutions.


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