Reservations Manager
16 hours ago
Peaches & Cream is a dynamic and upscale dining destination in Dubai, offering an unparalleled culinary and entertainment experience. We pride ourselves on delivering exceptional guest service and fostering a welcoming atmosphere that leaves lasting impressions.
As Reservations Manager at Peaches & Cream is responsible for overseeing the reservations process, ensuring exceptional guest experiences, and maintaining strong relationships with patrons. This role requires a dynamic individual with excellent communication, organizational, and problem-solving skills to manage guest interactions, optimize booking systems, and ensure seamless operations.
Duties & Responsibilities include but not limited to:
1. Reservations Management
- Manage and monitor the reservations system to ensure accuracy and efficiency in bookings.
- Optimize table allocation to maximize revenue and ensure operational smoothness.
- Implement strategies to reduce no-shows and cancellations, including effective confirmation and follow-up processes.
- Analyze booking patterns and prepare detailed reports to inform management decisions.
- Maintain a thorough understanding of Peaches & Cream’s offerings, events, and promotions to provide accurate information to guests.
2. Guest Relations
- Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring prompt and professional resolution.
- Build and maintain relationships with VIP guests and regular patrons, enhancing customer loyalty.
- Collaborate with the marketing team to develop and execute guest retention strategies.
- Monitor online reviews and feedback, addressing concerns and leveraging positive feedback to improve brand reputation.
3. Team Leadership
- Train, mentor, and supervise the reservations and guest relations team to deliver high-quality service.
- Schedule and allocate tasks among team members to ensure optimal coverage during peak times.
- Conduct regular performance evaluations and provide constructive feedback to team members.
4. Collaboration with Other Departments
- Work closely with the operations and kitchen teams to ensure guest preferences and special requests are met.
- Coordinate with the marketing team to manage bookings for special events and promotions.
- Liaise with suppliers and third-party platforms to ensure seamless integration of reservation systems.
5. Administrative Duties
- Maintain accurate records of bookings, guest preferences, and communications.
- Monitor and manage budgets related to guest relations activities.
- Prepare detailed reports on reservations and guest relations metrics, presenting insights and recommendations to senior management.
Qualifications and Skills
- Education & Experience: Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Minimum of 5 years of experience in reservations and guest relations management, preferably in a high-end restaurant or hospitality environment.
- Exceptional communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in reservations software and CRM tools.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Problem-solving skills with a guest-focused approach.
- Multitasking and time-management capabilities in a fast-paced environment.
- Fluency in English is required; additional languages (e.g., Arabic, French, or Russian) are an advantage.
- Flexibility to work evenings, weekends, and public holidays as per operational needs.
- Ability to remain calm and composed in high-pressure situations.
**Job Types**: Full-time, Permanent
Application Deadline: 31/01/2025
Expected Start Date: 31/12/2024
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