Multilingual Liaison Centre Agent
6 months ago
**Requirements**:
- **Bachelor's degree in a related field**:
- **+ 4 years of experience in the Federal Tax Authority or the field of chatbots/artificial intelligence**:
- Outstanding communication and personal skills
- Knowledge of customer relations management systems and best practices
- Speaks 3 or more languages. Preferred: English, Urdu, Russia etc.
**Roles and Responsibilities**:
- Ensure performance indicators results are achieved for the instant conversation robot of operational plan targets.
- Participate in the design of the content of the instant conversation robot
- Executes conversation monitoring and provides data to the management team
- Track the performance of the instant conversation robot
- Update the Content in collaboration with the Contact Center Team Leader
- Increase the understanding of daily activities in all systems
- Provide an exceptional experience to the clients via the live chat channel, including coordinating with the head of the contact center team to identify appropriate solutions/responses and create accurate and meaningful ad hoc periodic reports, as well as special reports at the request of the department.
- Help analyze queries and observations format to continuously improve services and responses.
- Analytically handle queries of a complex nature, to ensure a correct response.
**Job Types**: Full-time, Permanent
**Salary**: AED8,000.00 - AED10,000.00 per month
Application Question(s):
- Can you join immediately? or How many days would be your notice period?
- What is your visa type? ( Spouse/Employment/Student/Golden/Freelance/Family/Other)
- How many languages do you speak? Please specify.
**Experience**:
- Call center agent: 3 years (required)
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