Reservation Officer
2 weeks ago
**SALARY PACKAGE IS ALL INCLUSIVE**
Preferably female, front office experience is beneficial, Russian and/or Arabic is beneficial.
Job description:
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
- Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
**Job Types**: Full-time, Permanent
**Salary**: Up to AED2,700.00 per month
COVID-19 considerations:
Wear mask at all times.
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Experience**:
- hospitality: 1 year (preferred)
**Language**:
- Arabic (preferred)
- Russian (preferred)
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