Female Reservation Agent

2 weeks ago


Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

**Reservation Handling**:

- Provide guests with accurate information regarding room availability, rates, and hotel facilities.
- Confirm and modify reservations as necessary, and handle cancellations and special requests promptly.

**System Management**:

- Enter and update guest reservation details in the hotel’s Property Management System (PMS) and other relevant systems.
- Ensure the accuracy of guest data, including special requests, room preferences, and payment information.

**Customer Service**:

- Assist guests with inquiries regarding reservations and ensure their needs are addressed in a professional manner.
- Provide information about hotel policies, services, and promotions, ensuring a positive guest experience.

**Room Allocations and Special Requests**:

- Ensure that room allocations are handled efficiently, and guest preferences are recorded correctly.
- Coordinate with Front Office, Housekeeping, and Revenue Management teams to ensure special requests are accommodated.

**Reporting and Documentation**:

- Maintain accurate records of reservation activity, cancellations, and guest communications.
- Assist in generating reports on booking activity and occupancy for management review.

**Collaboration with Other Departments**:

- Communicate with Front Office, housekeeping to ensure smooth check-ins and room assignments.
- Report any discrepancies, no-shows, or overbooking issues to the Reservation Supervisor.

Pay: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you Experience with hotel software like (Opera)?
- Availability to start?

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel: 2 years (required)

**Language**:

- Arabic (required)
- English (required)

**Location**:

- Abu Dhabi (required)

Application Deadline: 30/12/2024


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