Duty Manager
1 month ago
**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
**Qualifications**
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of his/her duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports and compile relevant statistics for front office
- Approve upgrades and special amenities in absence of manager
- Maintain inter-departmental relationships to ensure seamless customer service
- Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
- Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
- Work with the HR Manager to ensure productive departmental performance
- Work with Finance in the preparation and management of the department’s budget
- Adhere to OH&S policies and procedures and ensure all direct reports do the same
**PERSONAL ATTRIBUTES**
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity, dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
**Additional Information**
- Degree from School for Tourism & Hotel Management
**EXPERIENCE**
Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
-
Duty Manager
4 months ago
Dubai, United Arab Emirates Hilton Full timeDuty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...
-
Duty Manager
7 months ago
Dubai, United Arab Emirates Hilton Full timeDuty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Grand Central Hotel Full time**Role Description** This is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...
-
Duty Manager
4 weeks ago
Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Hilton Full timeDuty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role...
-
Duty Manager
5 days ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeThe Duty Manager is responsible for overseeing the daily operations of the hotel in the absence of senior management. This role ensures the highest standards of guest service, operational efficiency, and staff management, while maintaining the brand’s reputation for exceptional hospitality. The Duty Manager is expected to handle guest concerns, ensure...
-
Duty Manager
2 months ago
Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full timeServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Pullman Dubai Creek City Centre Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Electra HR consultancy Full timeDuty Engineer / Team Leader Bachelor’s degree Technical certification or vocational training in a relevant field, such as electrical, mechanical or HVAC system Strong technical knowledge Strong problem-solving skills to quickly identify and resolve technical issues Proficiency in operating and maintaining various engineering equipment and...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23146196 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** We are seeking an organized and...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Apt Resources Full time**DUTY MANAGER**: **Job ID **:1888 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,500.00 **Other Benefits **:Accommodation, food, transportation, and other company benefits as per UAE Labor law **GCC Driving License **:No **Description: - At least 2yrs...
-
Duty Manager
1 month ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeThe Duty Manager is responsible for overseeing the daily operations of the hotel in the absence of senior management. This role ensures the highest standards of guest service, operational efficiency, and staff management, while maintaining the brand’s reputation for exceptional hospitality. The Duty Manager is expected to handle guest concerns, ensure...
-
Duty Manager
3 weeks ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeGreets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests. - Assists in VIP’s arrival and departure in the absence of guest relation officers. - Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of...
-
Duty Manager
3 months ago
Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full timeAt Mercure Hotel Suits & Apartment, Duty Manager to assist in the forward planning of the department which includes Reception, Front Office, Guest Relations, Concierge, and Data Administration. **What you will be doing?** - Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition - Assist...
-
Duty Manager
7 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeYou are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...
-
Duty Manager
7 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeYou are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Jasper Middle East Full timeOne of the reputed retail store in UAE is looking for professional **sales team leader/ duty manager** for their telecom franchise. **Experience** - 2-4 years of experience of **handling Sales team** in any retail _**telecom company or electronic consumer retail store**_ in UAE or in home country. - Must be physically present in UAE. - excellent...
-
Duty Manager
3 months ago
Dubai, United Arab Emirates Bab Al Shams Desert Resort Full timeDuty Manager (13546) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates Havana Holiday Homes Full timeWe are seeking a proactive and highly organized Duty Manager to join our team. You will be responsible for overseeing the day-to-day operations and ensuring exceptional customer service. **Responsibilities**: - Oversee daily operations and ensure efficient workflow - Manage and motivate staff to provide excellent customer service - Handle customer...
-
Duty Manager
6 months ago
Dubai, United Arab Emirates BANYAN TREE Full timeCompany Description Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...