Duty Manager

3 days ago

Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

The Duty Manager is responsible for overseeing the daily operations of the hotel in the absence of senior management. This role ensures the highest standards of guest service, operational efficiency, and staff management, while maintaining the brand’s reputation for exceptional hospitality. The Duty Manager is expected to handle guest concerns, ensure smooth coordination between departments, and address operational challenges in a fast-paced, high-demand environment.

**Key Responsibilities**
- **Guest Services & Satisfaction**:

- Act as the primary point of contact for guests during shifts, ensuring all guest inquiries, complaints, and requests are handled promptly and professionally.
- Ensure high levels of guest satisfaction by exceeding service expectations and adhering to the hotel’s customer service standards.
- Monitor guest feedback, ensuring immediate resolution of issues, and follow-up to guarantee satisfaction.
- **Operations Management**:

- Supervise the hotel’s daily operations across all departments, ensuring all functions are running efficiently.
- Monitor the front desk, housekeeping, food and beverage, and maintenance teams to ensure consistent service delivery.
- Perform routine checks of the hotel property, including public areas, guest rooms, and facilities, ensuring they are in good condition.
- **Staff Supervision & Development**:

- Lead, manage, and motivate the hotel staff to ensure they perform to the highest standards.
- Assist with training and development of new employees.
- Conduct shift handovers and communicate any important operational changes to the next shift.
- Ensure staff are adhering to hotel policies and procedures, including uniform standards and personal grooming.
- **Guest Relations & Conflict Resolution**:

- Handle VIP guests, ensure special requests are accommodated, and ensure a seamless stay for guests with high expectations.
- Resolve guest complaints and concerns, ensuring proper follow-up and ensuring guests leave satisfied.
- Ensure that emergency situations are handled quickly, efficiently, and according to hotel policy.
- **Financial & Administrative Duties**:

- Oversee cash handling, ensure that transactions are accurate and within hotel policy.
- Ensure proper reporting of incidents, complaints, and other important details.
- Assist in preparing reports related to operational performance, guest feedback, and staff efficiency.
- Coordinate and ensure smooth check-in/check-out processes.
- **Health & Safety Compliance**:

- Ensure the safety and security of all guests and staff during the shift, following the hotel’s safety protocols.
- Respond to and manage any emergency situations, including fire alarms, medical emergencies, and security issues.
- Maintain up-to-date knowledge of health and safety regulations, ensuring compliance.
- **Special Projects & Initiatives**:

- Assist in organizing special events, promotions, or activities during the shift.
- Participate in hotel-wide initiatives to improve the guest experience or operational efficiencies.

**Key Skills & Qualifications**
- **Education**:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Relevant certifications in hospitality or management would be a plus.
- **Experience**:

- Minimum of 2-3 years of experience in the hospitality industry, with at least 1 year in a supervisory or management role.
- Prior experience in a 4-star or upscale hotel environment is highly preferred.
- **Skills**:
Opera Knowledge is mandatory.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving abilities and the ability to handle stressful situations calmly and professionally.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Proficiency in hotel management software (e.g., Opera, Maestro, or similar systems) is an advantage.
- Strong knowledge of front office operations and guest service standards.
- A customer-centric mindset, with a strong desire to enhance the guest experience.
- **Personal Attributes**:

- Strong attention to detail and a proactive approach to operations.
- Flexibility to work different shifts, including nights, weekends, and holidays.
- A professional appearance and demeanor in line with the hotel’s standards.

**Work Environment**
- **Physical Demands**:

- Ability to stand, walk, and move throughout the hotel for extended periods of time.
- Ability to work in a fast-paced environment with a high volume of guests and operational activities.
- **Work Schedule**:

- Rotational shifts, including nights, weekends, and public holidays, based on hotel operational requirements.

  • Duty Manager

    6 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Grand Central Hotel Full time

    **Role Description** This is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role...

  • Pharmacist

    4 months ago

    Dubai, United Arab Emirates Dubai Duty Free Full time

    About the Role **Job Purpose**: - To operate DDF Pharmacy as per legislation and practices approved by the Ministry of Health and Department of Health. **Key Duties of the role includes**: - Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage. - Maintain records, such as pharmacy files...

  • Duty Manager

    2 weeks ago

    Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time

    Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Pullman Dubai Creek City Centre Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23146196 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** We are seeking an organized and...

  • Duty Manager

    4 months ago

    Dubai, United Arab Emirates Electra HR consultancy Full time

    Duty Engineer / Team Leader Bachelor’s degree Technical certification or vocational training in a relevant field, such as electrical, mechanical or HVAC system Strong technical knowledge Strong problem-solving skills to quickly identify and resolve technical issues Proficiency in operating and maintaining various engineering equipment and...

  • Duty Manager

    4 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **DUTY MANAGER**: **Job ID **:1888 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,500.00 **Other Benefits **:Accommodation, food, transportation, and other company benefits as per UAE Labor law **GCC Driving License **:No **Description: - At least 2yrs...

  • Duty Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    Job Title: Duty ManagerAs a Duty Manager at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of the Front Office department. Under the guidance of the Front Office Manager, you will assess and evaluate the department's performance, ensuring that both short-term and long-term goals are met.Key...

  • Duty Manager

    1 month ago

    Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

    At Mercure Hotel Suits & Apartment, Duty Manager to assist in the forward planning of the department which includes Reception, Front Office, Guest Relations, Concierge, and Data Administration. **What you will be doing?** - Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition - Assist...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Duty Manager (8615) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Jasper Middle East Full time

    One of the reputed retail store in UAE is looking for professional **sales team leader/ duty manager** for their telecom franchise. **Experience** - 2-4 years of experience of **handling Sales team** in any retail _**telecom company or electronic consumer retail store**_ in UAE or in home country. - Must be physically present in UAE. - excellent...

  • Duty Manager

    1 month ago

    Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

    Duty Manager (13546) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates BANYAN TREE Full time

    Company Description Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...

  • Duty Manager

    4 months ago

    Dubai, United Arab Emirates Havana Holiday Homes Full time

    We are seeking a proactive and highly organized Duty Manager to join our team. You will be responsible for overseeing the day-to-day operations and ensuring exceptional customer service. **Responsibilities**: - Oversee daily operations and ensure efficient workflow - Manage and motivate staff to provide excellent customer service - Handle customer...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Key Responsibilities:As a Duty Manager at AccorHotel, you will be responsible for ensuring the smooth operation of our hotel's administrative processes. This includes maintaining accurate accounts, supporting colleagues, and attending to VIP arrivals.Key Qualifications:To be successful in this role, you will need to have completed a course of training in the...