Duty Manager

3 weeks ago

Dubai, United Arab Emirates BANYAN TREE Full time

Company Description

Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

**Job Description**:
**Summary**
Responsible for all Front Office functions during the assigned shift ensuring the smooth operation of all tasks and the effective supervision of all Front Office staff.

**Responsibilities**

**Administrative**
- Ensures that all Reception staff performs duties in accordance with hotel policy.
- Ensures the efficient operation of all Front Office departments at night.
- Participates in all staff and training meetings as directed by the Front Office Manager.

**Operational**
- Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.
- Provides current information about hotel facilities, services and special events to Front Office staff as required.
- Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.
- Ensures hotel facilities and services are promoted to guests and visitors.
- Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
- Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager.
- Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
- Ensures all master folios are checked before the end of the shift.
- Prepares necessary room vouchers and other information for following day’s business.
- Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
- Ensures rooms keys are checked and secured.
- Checks safety deposit box keys and reports missing keys to Front Office Manager.
- Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
- Provides assistance to guest in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
- Reports any potential health or safety hazards promptly to the Front Office Manager.
- Performs other duties as maybe requested by the Front Office Manager.

**General**
- Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
- Ensures rooms keys are checked and secured.
- Checks safety deposit box keys and reports missing keys to Front Office Manager.
- Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
- Provides assistance to guest in all hotel emergency evacuation and medical procedures.
- Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
- Reports any potential health or safety hazards promptly to the Front Office Manager.
- Performs other duties as maybe requested by the Front Office Manager.

**Performance Evaluation Criteria**
- Achievement of the goals and objectives of the Front Office department.
- Quality and nature of guest comments and complaints.
- Staff training and development.
- Financial performance of the Front Office division.

**People & Culture**

**Employee Relations**
- Foster a positive and structured work environment which encourages the successful operation of the busin

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