Duty Manager

2 months ago


Dubai, United Arab Emirates Grand Excelsior Hotel Full time

Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
- Assists in VIP’s arrival and departure in the absence of guest relation officers.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
- Assists in handling room lock problems.
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
- Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
- Answers guests’ inquiries, handles complaints, and attends to the needs of the guests.
- To be responsible for front office operations during the absence of Front Office Manager (HO).

**Education**:

- Master's (preferred)

**Experience**:

- Duty Manager: 1 year (preferred)
- Hospitality: 1 year (preferred)


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