Customer Service Representative

6 months ago


Abu Dhabi, United Arab Emirates Royal Smart Limousine Abu Dhabi Full time

Royal Smart Limousine is a premier luxury transportation company based in Abu Dhabi, committed to delivering exceptional service and an unforgettable experience for our esteemed clients. Our fleet includes the latest models of luxury vehicles, driven by highly professional and courteous chauffeurs. We pride ourselves on our reliability, punctuality, and the highest standards of customer service.

**Key Responsibilities**:

- Provide accurate information regarding our services, pricing, and availability.
- Handle bookings and reservations, ensuring all details are accurately recorded and confirmed.
- Address and resolve customer complaints and issues efficiently and to the customer’s satisfaction.
- Maintain up-to-date knowledge of company offerings, promotions, and policies.
- Collaborate with the operations team to ensure seamless service delivery.
- Gather customer feedback and provide insights to improve service quality.
- Perform administrative duties as required.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in a customer service role, preferably within the luxury transportation or hospitality industry.
- Exceptional communication and interpersonal skills.
- Proficiency in English; additional languages (such as Arabic) are a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and customer service software.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and prestigious environment.
- Professional development and career advancement opportunities.
- Supportive and collaborative team culture.

Royal Smart Limousine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: AED4,000.00 per month



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