Officer Payroll Services

3 months ago


AlAyn, United Arab Emirates Tafaseel Full time

**POSITION PURPOSE**:
The Officer, Payroll Services, ensures the accurate and timely processing of payroll for the assigned assets. This
role involves managing payroll-related activities, maintaining payroll data integrity, and providing excellent
within the organization.
**Role Description**:

- Review and process all payroll activities related to the assigned asset, ensuring timely and accurate payroll execution.
- Understand and deliver the HR matrix for clients.
- Provide professional customer service through effective work delivery and communication, collaborating with

account managers to resolve issues.
- Develop a comprehensive understanding of the payroll process from start to finish and create workflows for onboarding new assets.
- Identify potential areas for future service offerings by S+.
- Plan and coordinate payroll activities with all stakeholders at the beginning of the year.
- Manage incoming queries via all communication methods within the organization.
- Develop and refine escalation processes, addressing issues requiring immediate attention and determining root causes for communication to customers.
- Maintain knowledge of best practices related to payroll and HRIS systems, particularly the Oracle HR payroll module.
- Offer solutions for process and system enhancements.
- Comply with applicable HSE policies and procedures, ensuring a safe work environment.

**JOB SPECIFIC KNOWLEDGE & SKILLS**:

- Excellent written and spoken communication skills
- Thorough understanding of payroll process deliverables
- Detailed knowledge of the Oracle system
- Detail-oriented with strong planning and goal-setting skills
- Proactive in identifying customer needs and providing solutions
- Maintains up-to-date knowledge of software and helpdesk tools to support decision-making

**QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE**:

- Bachelors or Diploma in Human Resources Management, Organizational Psychology, Business Administration or

relevant field preferred.
- 2+ years of experience in HR role
- 1+ experience in a BPO environment (onboarding for external clients) is a plus
- Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook, et


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