Officer Employee Services

4 months ago


AlAyn, United Arab Emirates Tafaseel Full time

**POSITION PURPOSE**:
This position is responsible for delivering HR-related services to employees of S+ clients in a timely fashion and
ensuring the accuracy of the information provided.
**Role Description**:

- Assist employees of S+ clients with queries pertaining to their employment with their employer. Ensure

timeliness and quality-related SLAs are adhered to. Support the client employee with answering queries/ supporting with:

- Leave management
- Benefit administrations
- Employee insurance management (Health & life)
- Organization administration (updating reporting line, org. codes, approved structure)
- Pension management
- Any other general employee queries (e.g., letters)
- Coordinate the delivery of the Strategic partner through daily, weekly, and monthly governance forums.
- Manage all incoming queries via all methods of communications that may exist within the organization.
- Develop and optimize escalation processes and matrices.
- Ensure the agreed SLAs for both internal and external activities are adhered to and met during the processing of all requests.
- Escalate matters that need immediate attention of the team lead or account manager. Determine the root cause of issues and communicate appropriately to internal and external customers.
- Thorough understanding of the assets HR policy & HR matrix deliverables for the assets.
- Support any investigations for disciplinary and grievance issues according to the business code of ethics and the policies and procedures of the organization.
- Prepare employee-related records/reports and ensure the information available on the system is always accurate.
- Modify & amend any changes in existing employee forms, introduce new forms to facilitate smooth operations and ease of administration.
- Analyze employee data including leaves, service performance, and other information.
- Leverage knowledge of operations, processes, and day-to-day issues and provide support in drafting standard operating procedures for ES.
- Ensure all activities are performed in line with existing standard operating procedures to ensure consistent and efficient service delivery to clients and proactively suggest opportunities to improve efficiency or effectiveness of the established processes.
- Ensure all activities are performed in compliance with all client policies and DOAs as applicable to the scope of work.

Classified as Solutions+ Internal
- Ensure all responsibilities and tasks are carried out in accordance with the HR services responsibility matrix.

Also, ensure that stakeholders are engaged as per the matrix, as and when required.
- Ensure all responsibilities and tasks are carried out in compliance with applicable SLAs, as agreed between S+ and the corresponding client.
- Perform any other related HRS tasks as directed by the HRS Management and in accordance with company policy.

**JOB SPECIFIC KNOWLEDGE & SKILLS**:

- Good written and spoken communication skills in Arabic and English
- Excellent understanding of the employee service process deliverables
- Planning & setting business development goals for self and unit
- Proactive identification of customer needs & challenges to provide options and resolution
- Maintains current market knowledge about software and helpdesk tools and utilizes to support decision making.

QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE
- Bachelors or Diploma in Human Resources Management, Organizational Psychology, Business Administration or relevant field preferred.
- 2+ years of experience in HR role
- 1+ experience in a BPO environment (onboarding for external clients) is a plus
- Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook, etc


  • Office Boy

    13 hours ago


    Al-Ayn, United Arab Emirates Capital Catering + Services Full time

    Preparing different beverages and serving to the guest - Organizing and maintaining electronic and paper files and managing projects. - Answering telephone, direct, screen calls, taking and relaying messages. - Maintaining and devising office systems, including filing, data management etc. - Providing information to callers, greeting persons entering...

  • Data Entry Employee

    4 months ago


    Al-Ayn, United Arab Emirates mandi aldeera Full time

    **About Us**: Mandi Al-Deira is a newly opened restaurant in Al Ain, specializing in traditional Arabic dishes such as Mandi, Madhbi, and Madfoon. We offer an authentic Arabic dining experience with a focus on quality and customer satisfaction. We are seeking a meticulous and reliable Data Entry Employee to join our team for a one-month period. **Key...


  • Al-Ayn, United Arab Emirates Vertix Holdings Full time

    We are looking for a skilled Administrative Affairs Officer to join our team in Al Ain. The position will be responsible for managing the functions of the administrative affairs department include many purely administrative and sometimes technical tasks that are assigned related to human resources, procurement, public relations, drafting official books and...


  • Al-Ayn, United Arab Emirates Tafaseel Full time

    **POSITION PURPOSE**: The Officer, Payroll Services, ensures the accurate and timely processing of payroll for the assigned assets. This role involves managing payroll-related activities, maintaining payroll data integrity, and providing excellent within the organization. **Role Description**: - Review and process all payroll activities related to the...

  • Payroll Officer

    7 months ago


    Al-Ayn, United Arab Emirates Trust Vision Group of Healthcare Full time

    **Payroll Officer Responsibilities**: - Collecting daily, weekly, and monthly employee timesheets. - Calculating employee work hours. - Calculating employee benefits and deductions. - Preparing employee compensation checks using payroll software. - Ensuring taxes comply with company and state regulations. - Scheduling electronic payments and handing out...

  • Front Office Assistant

    3 months ago


    Al-Ayn, United Arab Emirates SKITECH TECHNICAL SERVICES Full time

    **Role Description** This is a full-time on-site role for a Office Assistant Female at SKITECH TECHNICAL SERVICES in United Arab Emirates. **Qualifications** - Bachelor's degree - Good communication skills - Good MS Office Skills Pay: AED2,000.00 - AED3,000.00 per month

  • Coordinator - Service

    7 months ago


    Al-Ayn, United Arab Emirates Taqeef Full time

    We are looking for a result-driven, Arabic speaker **Coordinator - Service** to join our Service Centre Team based in **Al Ain**. **Key responsibilities**: - Coordinate and support day-to-day Service Centre operations in an efficient manner. - Register enquiry from the call centre and verify customer details in the ERP System NAV. - Coordinate job orders...

  • Coordinator - Service

    7 months ago


    Al-Ayn, United Arab Emirates Taqeef Full time

    We are looking for a result-driven, Arabic speaker **Coordinator - Service** to join our Service Centre Team based in **Al Ain**. **Key responsibilities**: - Coordinate and support day-to-day Service Centre operations in an efficient manner. - Register enquiry from the call centre and verify customer details in the ERP System NAV. - Coordinate job orders...

  • Procurement Officer

    5 days ago


    Al-Ayn, United Arab Emirates Al Sheraifi Group Full time

    PROCUREMENT OFFICER - **Overseeing and supervising employees and all activities of the purchasing department.**: - Preparing plans for the purchase of equipment, services, and supplies. - Following and enforcing the company's procurement policies and procedures. - Reviewing, comparing, analyzing, and approving products and services to be purchased. -...

  • HR Officer

    6 months ago


    Al-Ayn, United Arab Emirates Trust Vision Group of Healthcare Full time

    **HR Officer Responsibilities**: - Preparing job descriptions, advertising vacant positions, and managing the employment process. - Orientating new employees and training existing employees. - Monitoring employee performance. - Ensuring that all employees are organized and satisfied in their work environment. - Overseeing the health and safety of all...

  • Office Girl

    1 week ago


    Al-Ayn, United Arab Emirates Al Fahjan Construction Full time

    **Job Vacancy: Office Lady** We are seeking a dedicated **Office Lady** with experience in housekeeping and serving employees to join our team. **Responsibilities**: - Ensure the cleanliness and organization of office spaces. - Prepare and serve beverages to employees and visitors. - Assist with light housekeeping duties, such as tidying up work areas and...

  • Office Coordinator

    3 months ago


    Al-Ayn, United Arab Emirates ZAS Group of Companies Full time

    Serve as the main point of contact for office-related inquiries. - Manage calendars, schedule meetings, and coordinate appointments. - Prepare and distribute reports, documents, and presentations. - Monitor office supplies and place orders as needed. - Organize and support meetings, conferences, and office events. - Assist in onboarding new employees and...

  • Office Boy/cleaner

    7 months ago


    Al-Ayn, United Arab Emirates Al Fahjan Construction Full time

    **Office Boy Job Description**: - Make and Serve Tea and Arabic/Turkish Coffee to Staff and office Visitors - Clean office kitchen on daily basis - Responsible for disposal of trash, waste, and other disposable material - Monitoring the use of equipment and supplies within the office. - Dealing with queries or requests from the visitors and employees. -...


  • Al-Ayn, United Arab Emirates Comolounge Full time

    Public Relations Officer (PRO) - Part-Time Location: Como Lounge **Salary**: AED 2,000 - AED 2,200 per month **Job Type**: Part-Time About the Role: Como Lounge is looking for a proactive and well-connected Public Relations Officer (PRO) to act as the key liaison between our establishment and the government, making sure that everything runs smoothly and...


  • Al-Ayn, United Arab Emirates Ultra Medical Center Full time

    1. HR Officer duties involve a wide range of support activities inside our HR department, from coordinating meetings to maintaining our employee database to posting job ads. 2. HR Officer will be to act as the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions. 3. HR Officer will also assist in...


  • Al-Ayn, United Arab Emirates North American Services Center Full time

    We are looking for a versatile Receptionist to be the FACE of our branch in Al-Ain. QUALIFICATIONS: At least 1 year experience as a Front Desk officer, Administrative duties or any other office assistance related tasks - Excellent communication skills & interpersonal skills in dealing with people of limited English - Responsible and assertive (for...


  • Al-Ayn, United Arab Emirates Pioneer Vision Group Full time

    Hiring for Procurement Officer **Responsibilities**: - Overseeing and supervising employees and all activities of the purchasing department. - Preparing plans for the purchase of equipment, services, and supplies. - Following and enforcing the company's procurement policies and procedures. - Reviewing, comparing, analyzing, and approving products and...

  • HR Officer

    4 days ago


    Al-Ayn, United Arab Emirates Ultra Medical Center Full time

    1 HR Officer duties involve a wide range of support activities inside our HR department, from coordinating meetings to maintaining our employee database to posting job ads. 2.2 HR Officer will be to act as the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions. 2.3 HR Officer will also assist in...

  • Financial Officer

    5 months ago


    Al-Ayn, United Arab Emirates United Arab Emirates University Full time

    Job Description 1. Issue purchase orders, encumbrances, tenders & petty cash requests 2. Manage and process the following stated requests that comes from the Students Affairs organizations: o Hospitality o Toners o Stationery o Gifts o Attending conferences o Travel request o Hotel services o Overtime request o Trainers Payment 3. Manage the following...

  • Payroll Officer

    7 months ago


    Al-Ayn, United Arab Emirates Trust Vision Group of Healthcare Full time

    **Payroll Officer Responsibilities**: - Collecting daily, weekly, and monthly employee timesheets. - Calculating employee work hours. - Calculating employee benefits and deductions. - Preparing employee compensation checks using payroll software. - Ensuring taxes comply with company and state regulations. - Scheduling electronic payments and handing out...