Patient Coordinator(Arabic-female)
3 months ago
Providing optimal new patient coordination and conveying a positive image of Enfield Aesthetics + Plastic Surgery through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience.
- The employee will ensure that all new patients are well prepared for their first visit by making sure certain patients are being seen by the appropriate medical professional and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, etc.)
- Identify obstacles prior to consults as well as opportunities.
- Assist cosmetic patients through the consultation process (including pre and post-surgery).
- Generate financial quotes. **Assist patients with financing options.**:
- Follow up with cosmetic consults during their decision process.
- **Track and report weekly, monthly and quarterly the number of inquiries, inquiries to consults and consults to surgery.**
- Report the number of consults canceled, no-shows and rescheduled to identify trends.
- Report the percentage of inquiries and consults that are not qualified due to financial reasons. **Report monthly on the number of patients financing.**:
- Manage and maintain a conversion tracking spreadsheet.
**Job Types**: Full-time, Permanent, Contract
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