Female Patient Coordinator

7 months ago


Dubai, United Arab Emirates Wellness Institute Full time

**CANDIDATE MUST BE ABLE TO JOIN IMMEDIATELY**

To deliver exceptional Customer service to new and existing customers.

To provide the support necessary to ensure the registration process and enrolment in a manner that exceeds both internal and external customer needs and expectations.

Must be people oriented.

Will be responsible for general office management / Facilities management.

To perform as a receptionist and cashier.

Ensure customers are registered in a timely manner.

Coordinates booking of appointments to optimize schedules.

Will be responsible of procurement.

Will be required to produce operational reports.

**POSITION QUALIFICATIONS**:

- High school graduate
- English proficiency essential
- Computer literacy, must be proficient in Microsoft Excel, Word and Outlook.
- Customer service skills / experience
- People oriented
- Polite and respectful
- Experience managing small teams
- Previous cashiering experience will be a plus
- Previous experience in Healthcare industry will be a plus
- Previous experience in Hospitality will be a plus

**Responsibilities**:
**Guests Registration**
- Register patients and members according to established protocols and standards.
- Ensure the right entry of financial details for patients.
- Ensure having updated patients details.

**Appointments Coordination**
- Schedule & book appointments appropriately as requested.
- Remind patients regarding their appointments and Confirming through SMS and phone calls.
- Handle reschedules and cancellation of appointments.
- Screening patient information during telephone call regarding details.

**Cashiering**
- Ensures insurance & finance documentations are completed according to established criteria
- Collect payment, issues receipts and complete designed cashier report.
- Follow up on all cash outstanding, note all remarks & resolve late charges.

**Business Development**
- Support Business Development Department
- Answer product and services enquiries over the phone
- Contact potential patients to offer services.

**Operations Reports**

Proficiency in Microsoft Excel Required

Proficiency in Outlook environment Required

**ABLE TO JOIN IMMEDIATELY**

**FEMALE APPLICANTS ONLY WILL BE CONSIDERED**

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 per month

Application Question(s):

- Are you able to join immediately?

**Experience**:

- Healthcare: 2 years (required)
- Hospitality: 2 years (preferred)


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