Patient Coordinator
2 months ago
We are seeking a dedicated Patient Coordinator to join our teleconsultation team. The Patient Coordinator will be responsible for ensuring a smooth, positive experience for our patients by managing appointments, assisting with inquiries, and maintaining effective communication. This role requires strong interpersonal skills and a commitment to exceptional patient care.
Key Responsibilities:
1. **Patient Scheduling and Attendance**:
- Coordinate and track patient appointments, ensuring timely and efficient scheduling for consultations.
- Send reminders and follow-ups to maximize attendance and reduce no-shows.
2. **Patient Support and Communication**:
- Respond promptly to patient inquiries, addressing any issues, concerns, or questions.
- Provide clear instructions on how to access teleconsultation services and assist patients with any technical challenges.
3. **Patient Relationship Management**:
- Build and maintain a rapport with patients to foster trust and encourage continued use of services.
- Follow up with returning patients to monitor their progress and ensure they feel supported.
4. **Service Excellence**:
- Ensure every patient interaction is positive, professional, and aligned with the company’s commitment to quality care.
- Work collaboratively with consulting doctor and other team members to ensure seamless service delivery.
5. **Administrative and Documentation Support**:
- Maintain accurate and up-to-date records for each patient interaction
- Prepare reports on patient attendance, feedback, and other key metrics to aid in service improvement.
**Qualifications**:
- Previous experience in patient coordination, customer service, or healthcare administration preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle patient concerns empathetically and professionally.
- Proficiency with Microsoft Excel
- Bachelors of Nursing/Pharmacy will be a plus
Application Question(s):
- Are you proficient with Microsoft Excel?
**Language**:
- Arabic (preferred)
**Location**:
- Dubai (preferred)
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