Public Area Supervisor

2 weeks ago

UAE, United Arab Emirates InterContinental Full time

We’re searching for a Public Area Supervisor who is responsible for the operational efficiency of all public areas; and the service delivery of those areas, within budgeted guidelines.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Work with your Executive Housekeeper to ensure the departmental performance of staff is productive.
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.
- Provide input for performance review discussions in line with company guidelines.
- Ensure new staff complete their Orientation program on a timely basis.
- Assist with the preparation of efficient departmental work schedules.
- Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
- In the absence of your Asst Executive Housekeeper, conduct effective staff briefings to communicate guest requirements and shift priorities.
- Comply with the Company’s Corporate Code of Conduct.
- Familiarize yourself with the company values and model desired behaviors.
- Supervise the implementation of housekeeping standards and procedures
- Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and demonstrate service attributes in accordance with industry expectations and company standards
- Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs.
- Maintain a high level of knowledge which affects the Guest experience.
- Demonstrating a ‘service’ attitude according to brand Intercontinental service behaviors.
- Taking appropriate action to resolve guest complaints.
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
- Recommended changes to these standards and training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all housekeeping systems.
- Open and close the shift and ensure effective shift hand over.
- Management of all incoming and outgoing calls.

What We need from you:

- Minimum 1-year experience in a similar role with a 5* hotel
- Must speak fluent English. Other languages preferred. Knowledge of Microsoft office and Opera.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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