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Concierge Supervisor

4 months ago

UAE, United Arab Emirates Holiday Inn Full time

**CONCIERGE SUPERVISOR**

**ABOUT US**

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced **Concierge Supervisor **to join their extraordinary team

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 280 hotel rooms as well as 120 one
- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

**YOUR DAY TO DAY**

As Concierge Supervisor, your main responsibilities will be to respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.

**WHAT WE NEED FROM YOU**

It is not just about completing tasks and doing the work We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team

Previous experience in a similar role required, supervisory experience in managing guest expectations by driving the team performance. Excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.

**WHAT WE OFFER**

We'll reward all your hard work with competitive salary and benefits.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.