Customer Engagement
7 months ago
Company Description
Digitas is the Connected Marketing agency, built on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes via connected solutions that include Connected Campaigns, Social Marketing, Brand Experience, CRM & Loyalty, and Marketing Transformation. A Leader in Gartner’s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world’s leading brands through a global network comprised of more than 4,500 employees across over 40 countries and 60 offices.
**Job Description**:
**Technical & Product**
- This role supervises and crafts customer contact strategies.
- Drives initiatives that deliver customer-centric experiences for new or existing stakeholders
- Establishes processes, methodologies, and benchmarks for martech
- Serves as matter expert to design and support contact strategies and user journeys
- Acts as a change agent to advocate transformation
- Derives business use cases from data and insights
- Proposes technology solutions to automate processes (CDPs, MMPs, CRMs, DXPs etc.)
- Identifies problems in contact strategies and addresses solutions
- Proposes performance optimization through hyper-personalized experiences
**Business Acumen & Operational Efficiency**
- Ability to lead change through concrete strategies marked with data, insights, audit and benchmarks
- Develops roadmaps and strategic/tactical initiatives
- Estimates costs and potential ROI
- Brainstorms to problem-solve
- Collaborates to create measurement frameworks
- Written and presentation skills anchored in best practices
- Fails fast and learns faster
**Innovative & Analytical Mindset**
- Derives insights, initiatives and action plans from data
- Maps initiatives to measurement and KPIs
- Entrepreneurial mindsets
**People & Leadership**
- Takes initiative to challenge an established point of view with respect and openness.
- Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
- Able to handle complex issues and make decisions even when missing information.
- Capable of proactively developing meaningful relationships with key decision makers.
- Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
- Able to build succession plans and grow and mentor future talent.
- Able to provide constructive feedback to others in a timely manner.
**Self**
- Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
- Displays openness to the ideas of others and leverages them when beneficial for the business.
- Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
- Able to set high impact objectives and goes above and beyond to exceed performance.
- Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
- Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
**Qualifications**:
- Minimum 8-10 years of experience in MarTech strategies or in playing a key role in digital transformation projects
- Strong knowledge of vendors (e.g. cloud platforms, MarTech platforms, integration platforms, data analysis and science platforms)
- Experience with tech, data analytics and processes for marketing, personalization and data integration
- Hands-on experience in multiple web technologies
- Pharma background would be highly preferred
-
Customer Engagement Officer
2 days ago
Dubai, United Arab Emirates GCH HR CONSULTANCY Full time**Primary purpose of the role** The Customer Engagement Officer is responsible for coordinating a range of customer engagement with one of the leading real estate property developer in consultation with key Shared Services’ to build awareness and support customer engagement with payment programs, payment plans, collection recovery and the customer...
-
Marketing Technology Consultant
2 weeks ago
Dubai, United Arab Emirates Engagement Factory Full timeCompany Description Engagement Factory/Blend360 is a fast-growing European marketing science and analytics company. We offer you the opportunity to work in an innovative scale-up culture where everything you do matters. With world-class capabilities, solutions, and an incredible service, Engagement Factory/Blend360 strives to help large EMEA B2B and B2C...
-
Customer Engagement Agent
3 months ago
Dubai, United Arab Emirates KAVAK Full timeJob Information Date Opened - 10/11/2024Job Type - Full timeIndustry - AutomotiveState/Province - Dubayy (Dubai)City - DubaiZip/Postal Code - 337-1500Country - United Arab EmiratesAbout Us **Who WE are?** KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We** **work smart and make...
-
Customer Engagement Manager
4 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Customer Engagement Manager
2 days ago
Dubai, United Arab Emirates Jobsite Direct Full time**Job summary:**:Customer Engagement Manager is responsible to ensure new customers are onboarded to Twill at a rapid speed. With a strong team of highly skilled digital and analytical minds behind you, you will receive qualified hot leads that just need that final touch and hence your responsibility will be to close the deal with the customers who require a...
-
Customer Engagement Agent
7 months ago
Dubai, United Arab Emirates Property Shop Investment LLC Full time**Job title: Customer Engagement Agent** **Language - Arabic & English** **Responsibilities**: 1. Receive inbound calls including transferred sales leads from current and potential customers 2. Answering or making calls to clients addressing their needs, complaints, with products or services 3. Meet Quality Assurance Requirements and other key...
-
Customer Engagement Advisor
1 week ago
Dubai, United Arab Emirates Hewlett Packard Enterprise Full timeCustomer Engagement Advisor This role has been designated as ‘Office’, which means you will primarily work from an HPE office. **_ Job Family Definition:_** **_ Management Level Definition:_** **_ Responsibilities: _** - Design and manage customized customer experiences and briefings. - Identify and secure appropriate discussion leaders for...
-
Customer Engagement Excellence Manager Imeta
1 week ago
Dubai, United Arab Emirates Boehringer Ingelheim Full timeCustomer Engagement Excellence Manager IMETA-2210195 **THE POSITION** Excellence in customer engagement that leads to better customer experience is one of the most challenging, most essential and personally rewarding field in Pharma industry. This is an exciting time to be part of Boehringer Ingelheim Go To Market team ( GTM ) with a uniquely collaborative...
-
Customer Engagement and Commercial Application
3 weeks ago
Dubai, United Arab Emirates IFFCO Full time**Job Summary**: A Communications and Engagement Manager, is responsible for overseeing the implementation of both internal and external communication strategies. Their duties include managing external communication channels like social media platforms, company websites and media relations, writing copy for company newsletters or memos and adhering to a...
-
Automation and Customer Engagement Lead
2 weeks ago
Dubai, United Arab Emirates Uber Full time**About the role** Automation is one of the most critical and high-ROI programs within Uber’s customer service organization. Our team works cross-functionally, with stakeholders across Product, Operations and the markets to drive efficiencies, help Uber scale effectively its customer support operations and improve the digital customer experiences in EMEA....
-
Customer Engagement Manager
2 weeks ago
Dubai, United Arab Emirates Rhinestahl Corporation Full timeOverview: **Responsibilities**: - Collaborate with RCMs, Marketing and Program Teams to understand commercial strategies and define customer segments to target - Meet and exceed order bookings goals as established from new tooling and services. - Engage with and educate customers on Rhinestahl CTS offerings and develop/share insights from customer...
-
Customer Engagement Executive-arabic Speaker
6 days ago
Dubai, United Arab Emirates Global Career Heights (GCH) Full timeWe are hiring for Customer Engagement Executive with leading property developer. Criteria: Should have Relevant experience from UAE Min 3years of relevant experience Call monitory skills Analytical skill Experience in MIS,Excel,CRM **Salary**: AED8,000.00 - AED10,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to...
-
Engagement Manager
1 week ago
Dubai, United Arab Emirates MoEngage Inc Full time**About MoEngage** Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. And that...
-
Dubai, United Arab Emirates GCH HR Full timeCustomer Engagement Officer for leading property developer looking for someone have good client management skills, communication skills, decision-making skills and someone who can guide the team any industry experience of 3 to 4 years same role in the UAE can apply. **Salary**: AED10,000.00 per month Ability to commute/relocate: - Dubai: Reliably...
-
Customer Engagement
3 days ago
Dubai, United Arab Emirates Plum Jobs Full timeOur client is a well-established fitness centre catering to high-net-worth individuals and as part of their growth, we are recruiting a UAE experienced customer service manager with strong customer engagement and brand experience to join their Dubai team. **Role Summary** Actively participate in growing the fitness centre through membership acquisition and...
-
Customer Engagement Executive
7 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are hiring **Female - Customer Engagement Executive **with minimum 6 Months of Real Estate experience or Outbound or Tele-sales and marketing. **What We Offer?** - Attractive Salary - Pleasing incentives in your monthly package on achieving targets - Reimbursements covered - Daily New Leads assured **What you will do?** - Dialing 150 - 250 Calls in a...
-
Customer Engagement Executive
7 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are hiring **Female - Customer Engagement Executive (Russian Speaker) **with minimum 6 Months of Real Estate experience or Outbound or Tele-sales and marketing. **What We Offer?** - Attractive Salary - Pleasing incentives in your monthly package on achieving targets - Reimbursements covered - Daily New Leads assured **What you will do?** - Dialing 150 -...
-
Customer Engagement and Sales Executive Yoga Studio
7 months ago
Dubai, United Arab Emirates Humlog Full timeJoin an exciting startup in the health and wellness industry as the Full-time Customer Engagement & Sales Executive. This role is a dynamic and motivated individual with a passion for customer service, membership sales and proven managerial skills. As Consumer Engagement and Sales executive, you will report into the Studio manager and play a key role in...
-
Engagement Executive
15 hours ago
Dubai, United Arab Emirates British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT UAE IS LOOKING FOR A ENGAGEMENT EXECUTIVE- DUBAI, UAE** **FUNCTION**: LEGAL AND EXTERNAL AFFAIRS **LOCATION**:Dubai,...
-
Commercial Engagement Coordinator
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Support dnata Commercial & Business Development department by engaging B2B customers and internal/external stakeholders through comprehensive communication campaigns under the direction of the Manager Commercial and with the support of Group Corporate Communication, Marketing & Brand. Job Outline: - Plan - Design, plan and implement...